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Customer Contact Advisor - Bearlands - 6190

Gloucester

Role Type Police Staff
Local Policing/ Business Area Force Control Room
Department Front of House
Location Bearlands
Grade SC4
Salary £24,921 - £27,351
Allowances Weekend Working
Hours per Week 37
Type of Contract Permanent

Description 

Are you looking for a new challenge where no two days are the same and where you can make a real difference to the public of Gloucestershire?

Are you a calm, confident and caring person looking to make a difference and help keep people safe?

In this role you will be the first point of contact for members of the public and will be dealing with a range of enquiries, face to face, online and over the telephone

In this role, your main responsibilities will be:

Create and prioritise incidents
Managing conflict and helping vulnerable members of the public
Deal with offenders under the requirements of notification in respect of the Sexual Offences Act
To respond to, research and resolve enquiries from the public via force mailboxes
Ensure vehicles released following seizure by Police met legal requirements
Deal with persons reporting for Police or Court Bail

Skills, experience and qualifications required:

Excellent communications skills
Customer Service Experience/relevant qualifications
Skilled computer user with experience of using Microsoft packages
To be able to prioritise own work and deal with changing demands, together with experience of working unsupervised

We can offer you:

A training programme of 7 weeks followed by mentoring sessions
Local Government Pension Scheme
Employee Assistance scheme offering help through counselling services, legal advice, fitness advice, personal coaching and health assessment

Additional Information:

The Station is open 08:00 – 20:00 hrs Monday – Saturday per week and you will be working a shift pattern between these hours for which allowances are paid

Please refer to the Role Profile document when completing the Statement in support of your application section of the form. In this section, you are required to provide evidence with specific examples for each of the Essential criteria included under the Experience and Qualifications section of the Role Profile. For each of the criteria, please write a paragraph detailing how your experience, qualifications, skills and abilities meet the minimum criteria for the role. Applicants who do not provide this required evidence will unfortunately not be invited to interview. 

Candidates applying for Gloucestershire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.

At Gloucestershire Constabulary we recognise the benefits of increasing diversity across our force and the value of building a representative workforce. That is why it is important that people from ethnically diverse backgrounds and under-represented groups, including those with a disability, apply and help us deliver excellence in policing throughout Gloucestershire. We are a proud Disability Confident Employer and are committed to providing equal opportunities.

Closing Date 26/05/2024, 23:55

For further information in relation to this current police staff vacancy, the role profile and the application form, please click on the Apply Now button.

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