Job Details (Back to Job List)
Click here to receive a daily email with new jobs from the 'Customer Service
Skills' category? (If you are already using this service but have been logged out, simply click here, re-enter your details and we'll email you a login link.)
Contact Information:
Juice Recruitment
123 The Promenade
Cheltenham
Glos
GL50 1NW
Tel: 01242 210410
Email: pippa@juicerecruitment.com
Email yourself a copy of this job
Click here to see all adverts from Juice Recruitment
Click here to receive a daily email with new jobs from the 'Customer Service Skills' category?
Customer Service Advisor - Full-Time and Part-Time opportunities avaialble
Stroud
Juice is delighted to be supporting a leading organisation in Stroud, in their search for a Customer Service Advisor.
Working within the Collections team, the ideal candidate will have the set objective of maximising cash collections and minimising bad debt through excellent customer service and effective debt recovery processes.
Day to day:
- Handle and resolve inbound calls as well as complete outbound calls with customers who are suffering financial difficulty.
- Take payments and negotiate affordable repayment options with customers to get the best possible outcome for the customer and the Company.
- Investigate and resolve customer queries (which can be both sensitive and complex in nature) by working with other departments within specified timescales using various communication methods.
- Process and progress accounts through our internal debt collection processes.
We would love to see:
- Previous experience in customer service roles with an excellent attention to detail and investigative skills
- Confident and professional telephone manner
- Team player with ability to build rapport with customer and the team
- High level of numeracy, accuracy, and problem-solving ability
- Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages)
Working hours: Monday – Thursday shift between 8.30-18.00, Friday 8.30-17.00 and 1 Saturday a month 9.30-13.00 (rota basis). Part-time hours can also be offered at a minimum of 25 hours a week
If you would like more information on this fantastic opportunity, please contact Pippa at Juice today for immediate consideration!
Salary: £22,000 - £23,000
To Apply: Contact the advertiser in the contact details on the right of the advert on GlosJobs.
Be the First to Apply for Jobs Like This
Browse More Jobs from the "Customer Service Skills" Category
Newsletter
To sign up up for GlosJobs weekly newsletter, please click here.