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Gloucestershire Health and Care NHS Foundation Trust
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MHICT Administrator - Band 3 - C9327-24-0593
Gloucester
Job summary
**1 x Fixed Term contract/secondment opportunity for up to 12 months with the potential to become permanent depending on circumstances**
Do you have excellent organisational skills and a compassionate demeanour? We are seeking a dedicated individual to join our team as Administrator, joining our friendly and supportive colleagues, in the Mental Health Intermediate Care Team.
The role will be in operation Monday - Friday 09:00 - 17:00.
As the Administrator, you will play a crucial role in supporting the day-to-day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners through our public telephone line.
You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.
In addition, you will work closely with clinicians and other team members to ensure the smooth functioning of the mental health services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.
Main duties of the job
The Mental Health Intermediate Care Team provide both the Talking Therapies service and a Mental Health Nursing service. Some of the care that our team provides to patients include, but are not limited to, are:
- Low and high intensity CBT therapy
- Group therapy courses in the community
- Signposting or referring to other appropriate services
- Medication support
As the Administrator, you will play a crucial role in supporting the day-to-day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners through our public telephone line.
You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.
In addition, you will work closely with clinicians and other team members to ensure the smooth functioning of the mental health services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.
The role is in a busy and dynamic team, you will need to be responsive to change and communicate effectively. We provide a supportive environment and opportunity for development. You will receive regular supervision to support you with your role.
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Date posted
01 May 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
327-24-327-A
Job locations
Pullman Place
Great Western Road
Gloucester
GL1 1NF
For further information and to apply, click on the APPLY BUTTON at the bottom of this advert to view the supporting documents or apply online
Closing date for applications: 22-05-2024
Salary: £22,816 to £24,336
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