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Contact Information:
Govtech Solutions Limited
Units 3 and 4
Cirencester Office Park
Tetbury Road
Cirencester
Glos
GL7 6JJ
Tel: 01285659286
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Support and Implementation Analyst
cirencester
- Are you ready to assist customers on their digital transformation journey?
- Are you looking for a new challenge using your existing knowledge of Revenues and Benefits?
- Do you have a passion for helping to resolve issues and for delivering great customer service?
If so, we would love to hear from you!
About Us
Govtech provides automation services for over 40 Local Councils across the UK. Each year, these services automate the processing of millions of Council Tax, Business Rates and Benefit transactions.
Due to the continued growth of our business, we are looking for an enthusiastic Support and Implementation Analyst with experience of working in either Revenues or Benefits in a Local Authority.
Applicants will need to demonstrate experience and understanding of the regulations and processes related to Council Tax and Business Rates or Benefits processing.
Govtech prides itself on presenting opportunities for staff to grow within the company and this is a great opportunity to start your career with the market leading automation service provider in Revenues & Benefits.
Purpose of the Role
- You will be required to use your knowledge to support councils that use our services with queries around automatic processing. In addition, you will test new or existing automation functionality to ensure outcomes of this automatic processing are accurate and effective.
- Applicants will need the ability to analyse information, plan, monitor, use their own initiative, and most importantly, be customer focused at all times.
- You will be working as part of an experienced team of skilled staff, supporting our services and full training will be provided on the automation services that we offer.
Govtech are based in Cirencester, the capital of the Cotswolds. This role is classed as Hybrid. Office working will be needed during the training period but following a successful probation period, the successful candidate will be able to work from home part of the working week.
Essential Criteria for the role:
- Conscientious attitude and attention to detail.
- A good standard of numeracy and literacy.
- IT skills are essential.
- Ability to work as part of a team.
- Good organisational skills with the ability to take the initiative. You must be a quick learner.
Desirable criteria for the role:
- A working knowledge of either Revenues or Benefits legislation.
- Knowledge of either NEC or Capita systems
- Experience of Microsoft 365.
Please click on Apply Now and email your CV and covering letter.
Salary: Competitive - experience based
Hours Per Week: 37.5
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