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Care Navigation Assistant

Tewkesbury

We are looking for a dynamic and enthusiastic person to join our practice administration team.

You will be first point of contact at the practice so need to have a patient and empathetic nature. The role mainly involves patient contact either telephone or face to face at the reception desk but you will also be required to deal with online queries and requests via electronic means. We offer patients a choice of routine appointments, where available, and urgent appointments via our triaging process so the ability to take detailed and accurate information is a must as well as signposting patients to external service providers. The role is more that just answering the phone to our patients as we have many other essential non patient contact admin tasks that need completing on a daily basis.

Main duties of the job

In brief you will be expected to:

KEY RESPONSIBILITIES AND TASKS

• Answering the telephone. Dealing with requests from patients for appointments, general enquiries, test results, prescriptions etc.
• Administration of patient appointments - routine & urgent GP appointments, nurse, HCA & phlebotomy appointments, physio, advance nurse practitioner appointments. Booking flu and covid clinic appointments. Monitoring recalls and patient bookings for minor surgery, smear and coil/implant clinics.Directing patients towards the practice online digital contact tools for urgent appointments, medication requests and new patient registrations.
• Dealing with patient requests for home visits
• Phoning patients with messages from Doctors/Nurses as directed
• Maintenance of patient records - electronic and paper
• Taking post to Post Office
• Taking details of certificate requests from patients
• Administration of requests from patients of non-NHS services such as requests and payment for private forms and vaccinations.
• General administration to support the practice management team and clinical team.

Person Specification

Essential

• IT Skills - at minimum you must be proficient in using Microsoft office.
• Accurate data inputting skills
• Patient and empathetic nature
• Excellent telephone manner
• Previous experience of office administration & customer service

Desirable

• Previous experience in a healthcare setting or the NHS
• Business administration qualification

Terms:

• 25 to 37 hours per week Monday to Friday between 8.00am and 18.30 (occasional Saturday mornings)
• Holidays – 5 weeks plus bank holidays (pro rata for part time employees)
• Entry to NHS pension scheme.

If you would like to discuss or have any queries regarding the job role or would like to apply, please contact Nicola Durn, Patient Care Navigation Manager, by clicking on Apply Now.

Closing date for applications: 12.06.24

Salary: £11.63 per hour

Hours Per Week: 25 to 37 hours per week Monday to Friday between 8.00am and 18.30

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