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Receptionist/Administrator

Cheltenham

Hours

Part Time – 21 hours per week, Term Time only. This is a temporary position until the end of the
school year (Friday 12th July 2024).

We have a fantastic opportunity for an organised, enthusiastic Receptionist/Administrator to join our friendly team.

In this role you will have the opportunity to work in a varied role primarily as a receptionist and also playing a key role in the front office team providing administrative support in a range of areas.

Our front office team is the ‘face’ of our school, with the receptionist being the first point of call for visitors, parents, staff and pupils. As part of this team you will be welcoming, personable, helpful and able to represent the school in a professional and friendly manner.

To be a success in this role, you will be able to work flexibly to adapt to the variety of the role, be organised, love to multitask and have a ‘can-do’ approach to your work.

We are flexible regarding the working pattern of the role, however two of the days to be worked will be a Tuesday and Wednesday each week.

If this sounds like the opportunity for you, please find full details of the role in this recruitment pack, along with details of how to apply. We look forward to receiving your application.

Pate’s - Background

Pate’s is a school of 1200 students, including 500 in the sixth form and over 150 staff.

Over the last few years Pate’s has twice been named as the Sunday Times ‘National School of the Year’, and State Secondary School of the Year for Academic Performance in the South West in 2024, and our examination results see us as one of the top state-funded schools in the country. This is a school with a strong academic legacy and an extra-curricular offer which ensures our students have exceptional opportunities to develop their interest and talents in a happy, vibrant, and caring environment. We expect students to become independent thinkers who embrace challenge and are supportive of others, and to leave us with exceptional outcomes and the intellectual skills and emotional maturity to
shape their own futures and thrive beyond Pate’s.

Pate’s is a special place to work and learn and our alumni community remains an active
part of school life.

Job Description

Role Overview

As a Receptionist/Administrator at Pate’s Grammar School, the role holder will provide a professional,
efficient and welcoming service to all our visitors and students when working on reception, whilst also playing a key role as a member of the Front Office team, undertaking administration duties as required.

Core Responsibilities

• Management of the school reception, providing a professional and efficient service at all times.
• Welcoming all in person visitors to our school, ensuring the required visitor processes and sign in procedures are adhered to.
• To help pupils, staff and visitors with any enquiries they may have.
• Answering of telephone calls promptly and dealing with telephone enquiries in an efficient manner.
• Management of whole school inbound and outbound mail.
• Working as part of the school front office team, providing general administration support to include answering the telephone, reprographics and any other tasks as required to ensure the smooth running of the school office.

Job Description

The role holder will be required to carry out the duties and responsibilities of the post in accordance with Pate’s policies, ethos, aims and legislative requirements at all times.

The details contained within this job description are not exclusive or exhaustive and the school may require  the role holder to undertake other duties not detailed here commensurate with the level of the role.

The duties of the role may vary from time to time without changing the general character of the post or the level of responsibility entailed. Such variations are a common occurrence.

Pate’s Grammar School is committed to safeguarding and promoting the welfare of children and young
people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Person specification

Qualifications

No specific qualifications are required.

Experience, Skills and Knowledge – Essential

• Previous experience in an Administration role.
• Previous experience of dealing with the public, including in person, on the telephone and by email.
• Excellent customer service and communication skills.
• Excellent organisational skills.
• Competent in IT systems, including Word, Excel and Outlook.
• Attention to detail and accuracy.
• Able to interact positively with pupils, staff and visitors.

Personal Qualities

• A proactive approach to your work.
• Ability to remain calm under pressure.
• Ability to work as part of a team and independently.
• Be organised and efficient, with an ability to prioritise and multi-task.
• Committed and flexible approach to your work.
• Able to be discreet and confidential.

Other

• Commitment to safeguarding and promoting the welfare of children and young people.
• Passionate about improving the quality of education for children and young people.

Safeguarding

Pate's Grammar School is committed to safeguarding and promoting the welfare of children
and young people. We expect all staff to share this commitment and to undergo appropriate
checks, including enhanced DBS checks.

Equal Opportunities

Pate’s Grammar School is committed to developing a culture of inclusion in our school for the
benefit of all staff, pupils and governors. We believe that all staff should thrive irrespective of
race, religious beliefs, disability, gender, gender identity, and sexual orientation. We recognise
and respect values and difference and we work to remove any barriers which inhibit the
development of people, including recruitment and retention.

Want to apply or know more?

Applications

If this role sounds like the opportunity for you, please complete the Support Staff application form (available on the school website by clicking on Apply Now and send along with a letter of application detailing why you are interested in the role and what makes you a strong candidate via the email address to the right of this advert.

Further Information

We welcome questions and queries from prospective applicants.

Please download the Application Pack and the Application Form by clicking on Apply Now.

Please see details to the right of this advert for further information.

Further Information:

We welcome questions and queries from prospective applicants. Please don’t hesitate to contact Francesca Coppola (PA to the Head) via details to the right of this advert.

Closing date for applications: 9am on Wednesday 8th May 2024.

Salary: NJC Pay Scale 5 - 7, £23,500 to £24,294 per annum (FTE).

Hours Per Week: 21

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