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Contact Information:
Cobalt
Linton House
Thirlestaine Road
Cheltenham
Gloucestershire
GL53 7AS
Tel: 01242 535900
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Bookings Assistant
Cheltenham
Contract Type: Permanent
About the job:
The bookings team is the first point of contact for patients and referrers; ambassadors of the charity presenting that all-important first impression.
You will be receiving calls from patients ready to book their MRI, CT, PET/CT, ultrasound or X-ray scan appointment, helping them through the process offering reassurance and providing them with the information they will need. You will be operating a patient administration system, Soliton, to book appointments and so confidence in using IT systems is really important together with a willingness to learn new skills.
Reporting to the team lead, you will be working as part of a complementary team of ten liaising with healthcare professionals and administrative colleagues across the charity. You will work by rotational shift covering hours between 8am and 6pm Monday to Friday. Full-time 37.5hpw.
About Cobalt:
Cobalt Health is a medical charity pioneering innovation in medical imaging diagnosis by investing in equipment, integrated research and education to improve outcomes for patients now and in the future.
I CARE – our values - our culture - our purpose
Patient care is at the heart of all we do. We carefully select people who can show us how they share these same values and can contribute to a culture of respect, diversity, vision and a commitment to continuous learning and development.
About you:
The skills, experience and knowledge required for this role are sound demonstrable educational background and qualifications, good IT skills, experience of working in a public service sector in a busy office environment. Experience of working within a healthcare setting would be beneficial.
You will have excellent communication and interpersonal skills with a confident and pleasant telephone manner. You will enjoy being part of a team and working collaboratively. You will have a meticulous approach to accuracy and detail and able to maintain strict confidentiality. Your personality and manner will contribute to a harmonious and pleasant working environment.
Benefits and rewards:
- Company salary sacrifice pension scheme
- 27 days holiday plus public holidays rising with service
- Life assurance cover at 4 x annual salary
- Support for professional and personal wellbeing
- Comfortable modern working environment
- Employee benefits programme
- Complementary healthcare scheme
- Service recognition
To apply please visit the Cobalt Health website by clicking on Apply Now.
Closing date for applications: 02/02/2025
Salary: £24,675 to £26,632 Per Annum
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