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Head of Operations - Contracting

Cheltenham

We’re a family run group of businesses specialising in commercial interiors. Since 1993, our team has continued to grow, develop, work hard and innovate together.
In 2022 in were certified as a Great Place to Work™ after our fab team gave positive experience feedback, based on our company culture, perks, support and values. Our staff will always be our priority and this certification allows us access to insights, analytics and workshops to continue to develop our people strategy.

About the role:

We are on the lookout for an experienced construction professional to join our busy contracting team to spearhead our operational division. This person will be responsible for the overall strategic operational direction of our contracting brands and will be looking after project operations on our large and complex works.

Key duties to include:

• Providing strategic direction for operational aspects of WICC contracting brands, sharing ideas and plans with brand Directors supported by key data, market trends and insights.
• Provide monthly updates to brand Director on key elements of Design & Build progress.
• Identifying operational process improvements and opportunities to help support brand growth and innovation.
• Producing project costs and overall responsibility for budget management through operational phase on complex Design & Build projects, maintaining strong communication with Accounts team throughout the project lifecycle.
• Attending site during the sales process, providing invaluable operational insights and expertise to Sales teams.
• Being a presence on site and a key point of contact for our clients at project launch, during operations and at project completion.
• Prioritisation of jobs and operational tasks, supporting in the coordination and workflow of wider team members to ensure deadlines and expectations are met
• Being a champion of health and safety and compliance on site, helping to educate and enforce standards in line with the latest legislation.
• Coordination and management of external sub-contractors on Design & Build projects.
• Direct line management of Project Manager, including holding 1-2-1 meetings and supporting with personal development.
• Leading on weekly operational meetings
• Attending job cost analysis meetings, providing insights and data as required
• Attend any other key weekly internal meetings and handovers with operational team
• Providing direct support to brand Director, offering invaluable insights into process improvement and compliance regulations.

About the individual:

For us team fit is super important, below are a few characteristics that we think could lead to success in this role:

• Excellent attention to detail & accuracy
• Strong leadership experience and attributes
• Strong emotional intelligence
• Strong sense of integrity and professionalism
• Confident and able to get the best out of people
• Excellent communicator

Key knowledge and experience:

We will be looking to this person to help us drive our contracting brands forward, as such there are some key must have experiences that we are looking for:

• At least 10 years of running large construction projects (£200k-£1mill value, ideally commercial interiors)
• Excellent knowledge of building compliance and regulations
• Excellent knowledge and experience of building cost management or models
• Strong experience and ability to read complex site drawings
• Experience of managing site based teams
• Experience of leadership and team development
• Full, clean driving license

What’s in it for you?

Aside getting to spend time with a group of awesome people, you will have access to an excellent employee benefits program because we believe that a great process starts with great people. We recognise and reward our brilliant team with perks that include (but are by no means limited to):

🤝 Structured and supported professional development programs
🍻 Christmas and summer socials (with lots of fun in between!)
👶 Enhanced maternity/paternity packages
💻 Flexible working environments across multiple sites
🧠 Access to Bupa Employee Assistance Program
🥇 Great Place to Work™ certified company
✨ Annual charity events

Please click on Apply Now to apply for this role.

Salary: £75,000-£85,000

Hours Per Week: Monday-Friday, 8am-5pm

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