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GL11 Community Hub

Contact Information:
GL11 Community Hub
GL11 5JS

Tel: 01453 548530

Website: Click Here

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Community Receptionist


GL11 is a busy Community Hub based in Cam, Gloucestershire, providing a wide range of learning, volunteering, employment and family services to support a thriving local community.

Community Receptionist
£ 18,400-£19,520 pro rata (£15,588 - £16,537 pa)
35 hours pw Mon-Fri during term time
17hrs pw Mon – Thurs during school holidays

Could you be welcoming face of GL11 Community Hub? Do you enjoy meeting and getting to know all sorts of different people? Are you an exceptional organiser and administrator with great communication skills? If so, then we would like to hear from you!

As our Community Receptionist you will provide a friendly, efficient and welcoming front of house service and be the first point of contact for our visitors and telephone callers. You will administer a range of courses and activities delivered by internal staff and external training providers and tutors. You will also provide a full range of administrative support to ensure the smooth running of our centre.

JOB TITLE: Community Receptionist
REPORTS TO: Operations Manager
HOURS: 35 hours pw Mon-Fri during term-time 17 hours pw Mon-Thurs during school holidays 6 weeks of holiday taken during school holidays 1 week of holiday (dates to be negotiated with line manager)

SALARY: £18,400 - £19,520 pa pro rata £15,588 - £16,537

Provide a friendly, efficient and welcoming front of house service and be the first point of contact for visitors and telephone callers. Administer a range of courses and activities with external training providers/tutors. Provide a full range of administrative support to ensure the smooth running of the organisation.

Key tasks
Front of House

 Provide a friendly and welcoming front of house service, acting as the first point of contact for visitors and phone callers, ensuring all feel relaxed and at ease
 Nurture and develop relationships with service users so they feel part of the GL11 community and family
 Ensure reception area is tidy and welcoming
 Ensure staff, volunteers and visitors sign in and out
 Collect payment and work till effectively including cashing up process and end of week banking
 Ensure all phone calls and office emails are answered and answerphone messages are responded to
 Open, log and distribute post
 Ensure relevant information is passed on to users and staff members
 Ensure cafe seating area is clean and tidy, with fresh flowers when available
 Load the dishwasher at the end of each day

Courses and activities
 Listen to service user’s needs and feedback information to the Wellbeing Delivery Manager and Operations Manager
 Liaise with local colleges, training providers and independent tutors to support their learning provision for vocational, developmental, leisure and wellbeing courses
 Update and print registers for all classes
 Manage waiting lists for courses, contacting learners and updating the course schedule
 Manage the room booking system ensuring resources are available as required and groups are supported to meet their needs
 Provide light touch pastoral support and referrals for learners as required Administration
 Ensure all new service users complete the GL11 Registration form in full
 Update the Management Information System daily
 Provide administrative support to staff as required ensuring the smooth running of GL11
 Manage and update the GL11 Community Hub diary and calendar
 Review and update all noticeboards and the What’s on board General
 Work pro-actively as part of a team to support activities/events
 Work with all staff/volunteers to deliver the aims of the organisation and other reasonable duties as requested by the Service Manager
 Work within GL11 Community Hub policies

Person Specification

 Ability to listen and support people to find their own solutions
 Ability to work on own initiative
 Excellent interpersonal and communication skills (written and verbal)
 Friendly and outgoing personality
 Well organized and able to priorities tasks effectively
 Able to multi-task in a busy environment
 Good IT and administration skills
 Honest and reliable
 Commitment to working within the community
 Flexibility and enthusiasm, able to take initiative
 Commitment to ensuring equality of opportunity and access for all
 Experience of working in a community setting with vulnerable people

For further information and a Job Pack please look at our website by clicking on Apply Now.

Previous applicants need not re-apply

Closing date for applications: 5pm Monday 29th April 2019 Interviews: Tuesday 7th May 2019

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