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Cotswolds Dogs and Cats Home

Contact Information:
Kirstin Maycock
Cotswolds Dogs and Cats Home
Beechmeadow Farm
Elmcote Lane

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Deputy Retail Manager Cirencester Clothes Shop


The Branch has established ten shops (Cam Charity Furniture, Stroud, Stroud Furniture &
Electrical, Nailsworth, Wotton, Cirencester, Cirencester Furniture & Homeware, Tetbury
Charity Furniture Emporium, Tetbury Market Place & Fairford). The income generated
from these shops is vital to help support the Cotswolds Dogs & Cats Home and to provide
sustainable income for the running costs of the animal rehoming centre in Cambridge,
Gloucestershire through exceeding sales and gift aid targets and maintaining tight control
of overheads.

Main purpose of job
To assist the Shop Manager to achieve agreed sales and profit targets whilst minimising
costs and maintaining a strong presence in the high street to benefit the charity. To
assume full responsibility for all aspects of the shop in the absence of the Shop Manager.

The post-holder will have a cheerful, confident and friendly approach. You will have good
communication and organisational skills with a genuine desire to provide an excellent
service to all shop users. You will have a keen eye for detail as the handling of cash and
maintenance of systems forms a key part of this role. This role is broad based and you will
be expected to be able to manage several different tasks simultaneously and actively
contribute to the smooth functioning of the shop

You will show a commitment to the aims of CDCH and possess a willingness and ability to
learn and follow direction.

This job has physically active elements. Employees are required to maintain a suitable
level of fitness to enable them to perform their job effectively.

Essential skills and experience

 Experience of working in a retail environment
 Achieving success against sales and profit targets
 Experience of managing a diverse team of people
 Cash handling and reconciliation
 Customer Service
 Computer literate with experience of Outlook and use of the internet
 Full Clean Driving Licence

Desirable experience

 Managing volunteers

 Experience of fundraising

The person

 Good organisational skills with the ability to plan and prioritise
 Good time management skills
 Excellent interpersonal skills
 A motivational person-manager and good team builder, who recognises potential in 
 Entrepreneurial and commercially minded, able to identify and exploit income opportunities
 Creative flair with an eye for detail and able to present stock to the highest standard
 Able to work on own initiative
 Flexible attitude and a positive and outgoing personality
 Ability to work additional hours as required to provide cover for the Shop Manager


 Assist with achieving agreed sales targets and maximise profit.
 Ensure that effective systems are in place to achieve the agreed processing targets in order to maintain shop density levels
 Ensure that goods in the shop are priced appropriately
 Maintain a high standard of merchandising
 Minimise stock loss
 Assist with recruiting volunteers and provide training
 Ensure the shop is adequately staffed with volunteers during the agreed opening times
 Motivate volunteers to achieve the shops full potential
 Comply with financial and administrative procedures within agreed timescales
 Accurately input shop data for takings, banking and Gift Aid
 Ensure that a high level of customer service is maintained in the shop
 Ensure the safe and secure handling of money and security of the premises and stock at all times
 Assist with building relationships with the local community to raise awareness of The Cotswolds Dogs & Cats Home and to generate quality donated goods
 Ensure high standards of cleanliness in all areas of the shop premises
 Ensure the shop meets standards required by Health & Safety, DDA, Trading Standards and Fire Regulations legislation
 Identify repairs/renovations which may be needed, ensure that they are remedied
 Work as part of the Retail team to provide cover at other shops when required
 Attend training sessions and meetings when required

Leadership and Management behaviours

The successful candidate will need to demonstrate commitment to the following competencies :

 Develops People
 Problem Solving & Decision Making
 Managing Change
 Commercial Awareness
 Information Management
 Driving Performance

Accountable to: Retail Operations Manager

Supervised by: Shop Retail Manager

Hours: 37.5 hours per week normally spread Monday to Sunday based on a 7.5 hour day
with a half hour unpaid lunch break.

Salary: £15,912 pro rata (£8.16 per hour)

Enrolment into Employer Contributory Pension scheme provided by Creative Pensions Trust following 3 months employment:
Employee contributions 3%
Employer Contributions 2%

The post is entitled to 28 days pro-rata paid holiday leave per annum (including public

General information

The charity is an equal opportunities employer and all employees are actively encouraged
to contribute to the promotion of diversity.
All employees are required to act in accordance with their responsibilities under the Health
& Safety at Work Act.

Data protection

As part of your duties, you will be required to obtain process and use information held on a
computer or word processor. You may not use or disclose data for any other purpose than
that for which it was recorded. You must only disclose data to authorised persons or
organisations as instructed.

Working at CDCH

Please note that all offers of employment require:


 References deemed satisfactory to the Home
 Proof of eligibility to work in the UK.

All new employees to the charity will be subject to a six month probationary period.
We are unable to allow staff to bring their own dogs with them to work.

This role profile is not exhaustive and may be subject to change to meet the operational
needs of the charity.

To apply please click on the Apply Now button.

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