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Clarkson Evans
Meteor Business Park
Cheltenham Road East
Gloucester
Gloucestershire
GL2 9QL
Tel: 01452 530336
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Customer Care Administrator
Gloucester
Clarkson Evans is the largest electrical and solar installer working in the new build housing sector, wiring over 24,000 homes a year. Established over 40 years ago, we now employ more than 850 staff across the UK and we work with the country’s major house builders.
Our customer care team is a vital part of our business and puts us one step ahead of our competitors. If you’ve got the passion to help us continue exceeding our customers’ expectations, we’d like to hear from you. Full training will be provided and as you develop within the team there will be opportunities for progression.
We wire homes for the major national house builders and it’s important we respond promptly to calls and enquiries from the customers buying the homes they build. As a customer care administrator, you’ll play a key role in making sure we keep our customers happy and deliver the efficient service they’ve come to expect.
Responsibilities
- Handle customer care calls, making sure they all get dealt with quickly and that customers receive a first-class service
- Schedule engineers’ calendars and daily workloads.
- Maintain regular contact with customers and builders to develop strong working relationships
- Generate quotations for chargeable works.
- General administration
Requirements
- Previous office experience is desirable although not essential as full training will be provided for the right candidate.
- Impressive communication and organisation skills
- A great telephone manner, combined with the confidence to pick up the phone and speak to customers, engineers and homeowners
- Good attention to detail and a conscientious approach
- Strong IT skills desirable but full training will be given
Benefits
- 24 days’ holiday increasing with service + bank holidays
- Option to buy up to 5 further days’ holiday
- Company pension scheme
- Life assurance
- Discounted gym membership
- 24/7 free & confidential support helpline
- In-house wellbeing team
- Free on-site parking
- Refreshments and fresh fruit provided
- Early finish Fridays
- Summer & Christmas social events
Clarkson Evans is an equal opportunities employer and we’re proud of our fair and inclusive recruitment process.We recognise the benefits of having a diverse workforce and welcome applications from candidates from all backgrounds. If you have any special requirements which would help you with our application process, please let us know by emailing jobs@clarksonevans.co.uk
Our Values : Commitment | Change | Career Progression | Care | Collaboration
To apply please visit our website by clicking on Apply Now.
Salary: £25,500pa
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