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Aftersales Coordinator - Beards Aftersales

Cheltenham

Company Description
Established in 1804, Beards is one of the UK's most prestigious jewellers, priding ourselves on striving for excellence in both product and service. As well as our own beautiful jewellery brand, Beards proudly offers our customers some of the most well-known Swiss watches and luxury jewellery brands worldwide.

Since 1804 our watchmaking and goldsmith credentials have always been second to none, and this is reflected in our in-house workshops above our showroom in Cheltenham, Gloucestershire, where the latest technologies and the most highly skilled craftsmen ensure that our Bespoke jewellery commissions and watch and jewellery repairs are not only at the cutting edge of style, but absolutely flawless in their detail.

At Beards we are proud to offer our customers an all-encompassing retail experience, from shopping in store and online, to watch and jewellery repairs, valuations and bespoke commissions.

Role Description
Title; After Sales Consultant
Place of work: Beards Cheltenham
35-42.5 hours/week
Reporting to Department Manager

This is a full-time role as an Aftersales Consultant at Beards in Cheltenham. Your responsibilities will include providing excellent customer service, building and nurturing relationships with clients and ensuring a seamless aftersales process. You will uphold both company and brand standards while fulfilling the following responsibilities in a timely and professional manner.

Qualifications and Necessary Skills
• Facilitate the accurate and efficient administration of booking in clients’ repairs.
• Distributing repairs to the relevant departments.
• Actively chase work to ensure deadlines are met or clients are notified
• Manage incoming and outgoing repair work
• Communicate with both clients and workshops and record information accurately
• Accurately record item details when booked in, including taking photographs.
• Process invoices, estimates and acknowledgements where necessary
• Support Sales Consultants when necessary.
• Discuss any feedback with Line Manager
• Manage client expectations and address complaints.
• Passion for delivering exemplary service to clients.
• Be flexible and fast paced and be able to work to deadlines
• Good communication and organisational skills
• Competent with computers
• Excellent attention to detail
• An interest in watches and jewellery preferred

Salary commensurate with experience.

To apply please send your CV by clicking on Apply Now.

Salary: £22,000.00

Hours Per Week: 35-42.5

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