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Global Account Manager FTC - 11386

Cheltenham

Type: Fixed Term Employed Full Time
Reference: 11386
Location: Unit 60 The Runnings Cheltenham
Closing date for applications: 23.09.24
Hours: 37.5 hours per week
Salary: Competitive Salary & Benefits

The Role

Working within the Sourcing & Purchasing function as a Global Account Manager, you will be responsible for servicing the requirements of our global licensee partners, making sure they feel heard, supported, and valued at every stage. This will involve providing regular product & order placement information, maintaining regular communication, and being their go-to person for any support or assistance they may require. Building credible and collaborative working relationships with key internal stakeholders including Design, Central Purchasing and Wholesale is also imperative to this role.   

You Will

• Maintain a strategic relationship with key points of contact for each licensee customer
• Ability to motivate internal team members to deliver to the customers expectations and timings
• Present opportunities to maximise benefits for both the customer and the brand
• Assist customers with critical path planning, including option counts per category and forecasted buy volumes to manage supply base capacity
• Develop existing processes and take ownership for setting up new ones by streamlining activity to maximise efficiency  
• Take ownership for ensuring that the quality of all product and buy information shared is prompt, relevant, correct & concise
• Be responsible for scheduling regular meetings with customers to support all activity and proactively seek to resolve any issues
• Collaborate with Design to ensure any new proposed designs or repeat orders are approved prior to order placement  
• Be the point of contact for ensuring delivery requirements are satisfied by working closely with the Central Purchasing team on PO raising and critical path management
• Communicate & escalate any exceptions that limit order placement. Work collaboratively with all key stakeholders to ensure the prompt resolution of issues that limit progress
• Analyse data and generate reports to present back to senior management on how Accounts are performing and translate this data back to the brands strategy
• Support the onboarding of new partners, coordinating with internal teams such as logistics and wholesale on commercial terms and aligning to existing processes as much as possible to promote best practice
• Complete other projects and tasks as required to support a fast paced, growing business

You Are

• Educated to degree level or equivalent
• An experienced account manager
• You can balance operational and strategic thinking, challenging the status quo
• You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented
• Able to cope with the pressures of working in a fast paced environment
• Able to handle large volumes of data with high accuracy
• Strong analytical skills
• Self-motivated with a positive attitude
• Able to work at pace to deliver to agreed timelines
• Someone with strong organisation, prioritisation and time management skills
• You cooperate and network effectively, creating genuine and trustful relationships
• Able to work as part of a team to achieve business objectives
• Excellent numerical and analytical skills
• Intermediate in Excel and proficient using different systems to independently build clear & easy-to-interpret reports

Working for Superdry has never been so rewarding…

• 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
• An additional day off to celebrate your Birthday
• Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
• Company Pension scheme
• All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
• A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
• Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
• A health cash plan is open to all employees.
• Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
• Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
• A range of learning and development materials to help you in your career and grow with us
• We like to give back, so we allow our employees time off for volunteering work
• A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
• You’ll also have access to a Cycle To Work Scheme and an excellent Car contract hire/purchase scheme
• A range of local discounts with businesses across Gloucestershire

At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.

We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.

We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.

Who we are

Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections. 

Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people. 

We are on an ambitious journey to serve our diverse community through a premium brand that’s focused on the future, prioritises sustainability, leads with craft, and celebrates culture. We need talented people to join us on the adventure, is this you?

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Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.

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Closing date for applications: 23-09-24

Hours Per Week: 37.5

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