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Gloucestershire Health and Care NHS Foundation Trust
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Administration Supervisor - C9327-25-0245
Cheltenham
Job summary
The Managing Memory/Memory Assessment service at the Fritchie Centre, Cheltenham is recruiting an experienced and enthusiastic administrator to join as a supervisor in our friendly team.
The Managing Memory service is comprised of:
- The Memory Assessment Service, which manages the Trust's countywide referral, screening and diagnostic service;
- The delivery of information and education to carers and service-Users.
- Community Dementia Nurses and Practitioners
- Care Home Support Team Nurses.
This service is provided Countywide through geographically located community teams in Gloucester/ Forest of Dean/ Cheltenham & Stroud. Travel to these teams required for this role and it is advisable that you have transport for this, which expenses are payable.
The role is in operation Monday to Friday 09:00 - 17:00 and is an office-based role.
We are looking for an experienced administrator, ideally from an NHS background, who is confident and capable of looking after a team and can work with minimal supervision. A background of using NHS systems and an understanding of administration processes in an NHS setting would be ideal. The successful candidate should be innovative and able to easily support the team with a proactive attitude. The ideal candidate will hopefully be able to demonstrate implementing lead techniques to increase efficiency in their work.
Main duties of the job
If you are a competent and skilled administrator who can easily observe and identify issues before they arise, we would welcome an application to our friendly and supportive team
The candidate will provide PA support to the Team Managers, which includes: identifying and implementing service improvements e.g. Admin Pathways which support the Patient Care Pathways; as well as maintaining personnel files and supporting HR processes e.g. Clinical Team Absence Recording.
They will work with the Operational Business Manager (Line Manager) to manage an effective administrative resource to the clinical team, and maintain service provision, and safe office environment.
The candidate would also supervise the Community Administrators in the localities of Gloucester, Forest of Dean, and Stroud; which includes undertaking supervisions and appraisals. This will require travel to these sites.
The post holder would also assist with the management of the 0800 telephone number for the service to support the patients when calling the service.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Date posted
13 March 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
327-25-116-A
Job locations
Fritchie Centre
Charlton lane
Cheltenham
GL53 9DZ
For further information and to apply, click on the APPLY BUTTON at the bottom of this advert to view the supporting documents or apply online
Closing date for applications: 27-03-2025
Salary: £26,530 to £29,114
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