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Benefit LIFT Officer

Coleford

Permanent contract

Publica is seeking a Benefit LIFT (Low income family tracker) Officer.

About the role

The Benefits LIFT Officer will play a crucial role in using the Low Income Family Tracker (LIFT) platform to identify households that might be entitled to additional financial support.

The role involves collaborating with other agencies and stakeholders such as residents and internal and external partners to ensure that recipients receive the full benefits they are entitled to.

This includes assessing eligibility, processing claims, advising applicants, and maintaining records in accordance with relevant laws and regulations

The Benefit LIFT Officer will make a real and lasting difference to some of the more vulnerable residents within our communities.

Please note upon starting the role there will be a requirement to work from the office full time for training and support. Once this is established the successful candidate will have the flexibility to work from home and in the office.

You will need

• A minimum qualification equivalent to NVQ level 3 or A level, and/or three years relevant experience
• Ability to build customer relationships
• Knowledge and experience in assessing complex situations and carrying out inspections
• Ability to remain calm and confident when dealing with challenging customers
• Ability to resolve complex issues by negotiation

Special conditions

• Ability to travel
• BPSS

For more information about this role please see the Job Description/Person Specification on our website.

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is a unique place to work – we are a local government organisation with a twist!

Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs.

What can we do for you

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

To apply for this position please click on Apply Now and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd..

Your application will not be considered if you have not provided a supporting statement, in addition to your CV.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.

                               

Salary: £32,307 - £33,798 per annum

Apply Now

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