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Office Administrator & Content Coordinator

Maisemore, Gloucester

Hi, we’re Onward—a boutique digital agency specialising in web development, pay-per-click advertising, social marketing, and search. We are dedicated to helping businesses and brands connect with their target audience. Driven by creativity and guided by data, we push boundaries to deliver measurable, standout results.

Founded in 2017, Onward has grown through a client-focused approach, built on modern principles rather than outdated legacy methods. Our independence allows us to focus on what we truly value: delivering creative digital solutions that make a tangible, measurable difference, without the pressure of profit-driven constraints.

Our commitment is to challenge norms and help our clients make bold, growth-oriented decisions. We explore new ways to help brands engage and grow, leveraging our expertise in digital experiences and paid media. Our consistent year-on-year growth is a testament to our passion and strong partnerships, allowing us to reinvest in our people, technology, and growth strategies.

At the core of Onward’s culture is our drive to go “Onward and Upwards”.

Job Summary

We are looking for a highly organised and proactive Office Administrator and Content Coordinator. Proficiency with Apple macOS and Google Workspace (Docs, Sheets, Slides, etc.) is essential, along with a basic understanding of WordPress, Webflow, and Shopify (although these are not essential). Experience with social media platforms and post scheduling through tools like Buffer is also beneficial. This role includes a range of responsibilities, such as administrative support, client communications, and the creation of engaging content, including short blogs, that reflects our brand’s voice.

Key Responsibilities

• Manage day-to-day administrative tasks, including maintaining scheduling/diary management and handling general inquiries.
• Assist with document preparation, data entry, and email correspondence.
• Communicate with clients via phone and email, managing inquiries, bookings, and correspondence professionally.
• Ensure all client communication is clear, accurate, and consistent with the tone of our business.
• Assist in managing company and client websites, including content updates and basic troubleshooting.
• Publish posts and manage content across client and company social media platforms (e.g., Facebook, Instagram, LinkedIn, X and TikTok).
• Work with the channel manager to coordinate and schedule relevant content across platforms.
• Write short blog articles on briefed topics, ensuring content is informative, well-researched, and aligned with our brand voice.
• Conduct research to develop content ideas and draft blog articles on relevant industry topics.

Proficient in the use of;

Apple MacOS and associated apps/software i.e. Safari, Apple Mail, Apple Calendar etc.
Google Docs, Google Sheets, Google Slides and other Google Workspace tools to manage documents, spreadsheets, and project tasks.

Experience in the use of;

• AI tools including ChatGTP.
• Project management tools such as Asana.
• CRM platforms such as Pipedrive.
• CMS systems such as Wordpress and Shopify.
• Social scheduling tools such as Buffer.
• Adobe or Affinity products.

Proactively learn new tools, software, and platforms relevant to the role.
Research and apply new knowledge for content creation and client support.

Requirements

• Proficient in the use of software and systems mention above under ‘Technology and Systems: Proficient in the use of’.
• Excellent written and verbal communication skills in English.
• Ability to write engaging short blogs on assigned topics.
• Strong research skills and an ability to translate findings into high-quality content.
• Self-sufficient with the ability to learn new tools and systems collaboratively and independently.
• Effective multitasking and prioritisation skills.

Desirable Skills

• Experience in the use of software and systems mention above under ‘Technology and Systems: Experaince in the use of’.
• Familiarity with SEO principles for content creation and optimisation.
• Previous experience in an administrative, content management, or communications role.
• Basic design skills for creating simple social media graphics.

Benefits

• Flexible Hybrid Working: Flexibility to work from home and the office.
• Flexible Working Hours: Flexibility for varied start and end times.
• Private Health Care: Private cover for both medical and dental.
• Company Discounts: Discounts on company products/services or partnerships with other brands.
• Free Snacks/Beverages: Onsite refreshments, such as coffee, tea, snacks and occasional catered meals.
• Cycle-to-Work Scheme: Tax-free savings on bicycles and accessories for commuting.
• Annual Leave: 28 days paid holiday.
• Pension Scheme: Company-contributed pension plan, matching employee contributions.
• Extra Holidays on Milestones: Extra days off for work for anniversaries, birthdays, or other key milestones.

Salary: Up to £23,000/year

Hours Per Week: Full-Time (Fixed Term - 12 Months)

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