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Customer Support Administrator - 3101CSAT

Tewkesbury

Job Role : Customer Support Administrator

Location : Tewkesbury - Office Based.

Salary: Up to £30,000

We have a great opportunity for a longstanding client of ours, located between Cheltenham and Tewkesbury, who are looking for a Customer Service Administrator to join their team. Ideally, they are looking for someone enjoys helping customers, has great attention to detail, and thrive in a fast-paced environment. You'll be part of the team providing excellent customer service to customers whilst processing and helping customers with orders. With a salary of up to £30,000 this is a great opportunity to be apart of a fantactis team.

Benefits:

* 25 Days holiday + bank holiday + christmas shutdown
* Brand new state of the art facilities.
* Progression opportunities.
* Onsite parking.
* Pension.

Roles and Responsibilities:

* Customer Communication: Respond to customer inquiries via phone, email, or live chat, providing prompt and accurate information to resolve issues or answer questions.
Order Processing: Manage and process customer orders, ensuring timely delivery and addressing any issues related to product availability or shipping.
Issue Resolution: Handle customer complaints or concerns, investigating issues and coordinating with relevant departments to provide effective solutions.
Data Management: Maintain and update customer records in the CRM system, ensuring all information is accurate and up-to-date.
Administrative Support: Assist with general office tasks, including scheduling, filing, and preparing reports, to support the customer support team and other departments.

Skills and Attributes:

* Excellent Communication Skills - Confident and professional phone manner.
* Organised & Detail-Oriented - Able to manage multiple tasks efficiently.
* Customer-Focused - A positive attitude with a commitment to great service.
* IT Skills - Comfortable using Microsoft Office and order-processing software.
* Team Player - Works well with colleagues and contributes to a supportive work environment.

If this position is of interest, please apply today or email Elliottk@rerecruitment.com today! RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsucessful application.

COM1

Salary: £27k - 30k per year

To Apply: Contact the advertiser in the contact details on the right of the advert on GlosJobs.
 

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