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Contact Information:
RE People Ltd
Manor Park Place
Rutherford Way
Cheltenham
Gloucestershire
GL51 9TU
Tel: 01242 505400
Email: ElliottKeightley.741A1B7D7.0@applybe.com
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Customer Service Supervisor - EK2504CTL
Cheltenham
Customer Service Team Leader - Cheltenham Up to £30,000 DOE | Full-Time | Permanent Cheltenham Monday - Friday, 9:00am - 5:00pm + 1 Saturday per month
Are you an experienced customer service professional ready to step into a leadership role? Or perhaps you're a team leader already, looking for a fresh opportunity in a new environment? If you're passionate about delivering outstanding customer service and supporting a team to succeed, this could be the perfect next step in your career.
We're recruiting for a Customer Service Team Leader to join a busy and growing business based in Cheltenham. You'll play a key role in overseeing day-to-day customer interactions across phone, email, and webchat, while coaching and supporting your team to consistently deliver excellent service.
What You'll Be Doing:
Leading and supporting a small customer service team in daily operations
Acting as a point of escalation for more complex queries and customer complaints
Monitoring response times and ensuring service standards are met
Providing hands-on support via phone, email, and chat as needed
Collaborating with suppliers and internal teams to resolve order and stock queries
Training and mentoring team members, identifying development opportunities
Overseeing payment processes and ensuring customer satisfaction throughout
Assisting with recruitment, rotas, and team planning where required
What We're Looking For:
Previous experience in customer service, ideally with some team leadership or supervisory responsibilities
Excellent communication skills - both written and verbal
Ability to motivate, support, and coach a team to perform at their best
Strong problem-solving skills and the confidence to handle escalated issues
Organised, detail-oriented, and comfortable in a fast-paced environment
Retail or e-commerce background is desirable but not essential
Benefits:
Generous company annual leave
Staff discount
Company pension
On-site parking
Regular company events and socials
Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to find out more.
Please note: If you haven't heard back within 5 working days, unfortunately your application has not been successful. RE Recruitment acts as an employment agency on behalf of the company
COM1
Salary: £27k - 30k per year
To Apply: Contact the advertiser in the contact details on the right of the advert on GlosJobs.
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