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Contact Information:
Darren Rossiter
Ageas Insurance
Ageas House
Gloucester Business Park
The Square
Brockworth
Gloucester
GL3 4AD

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Customer Service Claims handler

Gloucester

Join our latest onboarding group and start your new career.

Motor Claims - Customer Service Advisor: Due to growth we are excited to be expanding our dynamic First Notification Loss Team in Gloucester! As a crucial part of our team, you’ll be the friendly voice our customer relies on. No prior insurance experience needed – just bring your enthusiasm to learn.

Salary £24,100 increasing to £25,600 within18 months (or sooner, depending on how quickly you build your skills and knowledge) through our pay progression scheme.

Enjoy a balanced work-life schedule with our 37.5-hour week, where shifts are scheduled in advance so you can plan around your personal schedule. Working within our core hours of 8am to 9pm, Monday to Friday, and 9am to 5pm Saturday and Sunday. Plus, unlock the opportunity for additional flexibility, like a four-day workweek, upon completion of your probationary period.

The main responsibilities of the Motor Claims - Customer Service Advisor role are:

Confidently guide customers through the policy cover they have taken out making sure they can utilise their Policy benefits in full.
Create a stress-free experience for our customers by speaking their language and resolving their concerns.
Assist with the creation of new claims making sure we understand their needs.
Handle enquires from our Brokers and Partners to make sure there’s always progress after each interaction.
Ensure claims are processed correctly (don’t worry – we’ll provide comprehensive training).
Control claims expenditure, finding cost effective solutions to meet our customers needs.
Skilfully manage challenging calls with professionalism and efficiency.
Provide outstanding customer service, putting our customers at the forefront of everything we do.
Identify potential fraud indicators and use questioning techniques to make informed decisions.
Handle calls with consistently high standards

The knowledge, skills and experience needed for the Motor Claims - Customer Service Advisor role are:

Prior experience in customer service roles is beneficial but not essential – we value attitude and potential over experience.
A genuine passion for delivering standout customer experiences.
Resilience to tackle tough situations head on while maintaining a positive attitude.
Adaptive communication skills, both verbal and written, with a knack for simplifying complex ideas.
A hunger for learning in a fast paced environment.
Team player mentality – you thrive when collaborating with others towards shared objectives.
A can-do attitude and commitment to creating and welcoming inclusive team environment.

Here are some of the benefits you can enjoy within the Motor Claims - Customer Service Claims Handler role:

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) . We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.

Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.

Benefits for Them – Partner Life Assurance and Critical Illness cover

Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover

Get some Tech – Deals on various gadgets including Wearables, Tablets and Laptops.

Supporting you back to work - Return to work programme after maternity leave

About Ageas:

We’re one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements.

To find out more about Ageas, see About Us.

Want to be part of a Winning Team? Come and join Ageas.

To be considered for this opportunity please click on the Apply Now Button.

Closing date for applications: Monday 9th September 2024

Salary: £24,100 increasing to £25,600 within 18 months, starting salary depending on experience