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Contact Information:
Darren Rossiter
Ageas Insurance
Ageas House
Gloucester Business Park
The Square
Brockworth
Gloucester
GL3 4AD
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Operations Leader - Claims
Gloucester
Target Start Date: ASAP
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Work Level: 4
Operations Leader - Claims:
Are you passionate about creating an environment where teams can thrive and deliver market-leading performance? At Ageas, we are looking for a Claims Operations Leader to lead our claims operation through staff engagement, professional qualification, and personal development.
The Claims Operations Leader will focus on developing staff to ensure quality service and effective cost control. This role emphasizes understanding cost levers through data analysis and development. Creating and maintaining a productive working environment and continuously improving working methods are key aspects of this position.
Responsibilities include selecting new staff, ensuring the team is staffed to budget requirements, conducting interviews, making final hiring decisions, and identifying training needs. The role also involves ongoing staff development, performance reviews, and handling referrals and complaints addressed to senior management.
Main Responsibilities as Operations Leader - Claims:
- Maintain a working environment where staff can provide quality service to all customers, promoting the Ageas Way in Claims.
- Oversee recruitment, discipline, training, and ongoing development of team members, identifying and addressing training needs.
- Ensure effective internal and external communications, providing timely feedback to the Head of Department.
- Maintain records in accordance with company procedures.
- Manage operational relationships with suppliers, supported by the Supplier Relationship Manager as needed.
- Contribute to the planning and delivery of the Claims Operating Plan, potentially leading identified projects.
- Ensure fair treatment of customers is integral to operations, with effective education, analysis, and monitoring to ensure compliance.
Skills and experience you need as Operations Leader - Claims:
- Comprehensive understanding of policy cover and claims processes and procedures.
- Proven leadership skills with experience in team management, performance management, training & development, problem-solving, and decision-making.
- Effective communication skills with internal and external customers and staff.
- High numeric ability for dealing with budgets, workflow volumes, and data analysis.
- Strong written skills for complex letters, report writing, and department plans.
- Proficiency in Excel and Word.
- Effective project management, planning, and organizational skills.
- A degree or equivalent, with theoretical insurance knowledge obtained by success at CII Advanced diploma level or equivalent.
To be considered for this opportunity please click on the Apply Now Button.
Closing date for applications: Wednesday 4th December
Salary: £44,000 - £66,000pa
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