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Service Support Assistant - SUP815

Cirencester

12 months fixed term contract, two positions available

Are you an organised and detail-oriented Administrator? Do you enjoy working in a role that supports key public services? If so, we want to hear from you!

As a Service Support Assistant, you’ll play a vital role in supporting the Resident Services Group, which includes Housing, Revenues, Benefits, Customer Services, Planning, and Environmental Services. Your work will help ensure these essential services run smoothly for our local community.

About the role…

This role manages extensive resources; to enable the delivery of great services to our customers. You will need to be flexible, organised, confidential, hardworking and self-motivated. This role will enable you to contribute positively to the success of the business for the benefit of our customers.

Please note this role is office based, in our Cirencester offices and you will be expected to start at 8:45am.

You will need…

• Qualifications equivalent to NVQ level 1 or GCSE in Maths and English
• A high level of IT skills
• Past administrative experience
• Natural and engaging style of communication
• Ability to apply good judgement and query issues where appropriate

Special Conditions…

• Ability to travel
• BPSS
• There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations to meet the needs of the business
• You will be expected to work reasonable additional hours in line with the needs of the service

For more information about this role please see the Job Description/Person Specification.

You will be employed by Publica Group Ltd which was created by four partner Councils (Forest of Dean District Council,West Oxfordshire District Council, Cotswold District Council, and Cheltenham Borough Council)  to deliver more efficient and improved services.

Publica is a unique place to work – we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs.

What can we do for you…

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of 5% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

These are just a handful of the benefits that you can enjoy when you join us!

To apply for this position please click on Apply Now and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd.

Your application will not be considered if you have not provided a supporting statement, in addition to your CV.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Please state this within your covering statement or in a separate email.

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.

                               

Closing date for applications: Tue, Apr 8, 2025

Salary: £24,441.00 – £26,591.00 per annum, pro rata

Hours Per Week: 18.5 hours per week

Apply Now

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