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Trainee for Advice and Debt

Gloucester

We are looking for more support to our organisation and our communities.

GL Communities is looking for the following role - A full time Trainee for Advice and Debt

GL Communities has recently been given funding to support local communities around advice services including income maximisation through the benefit system and debt advice services.

Do you have a passion for communities, great communication skills and an enthusiasm to make a difference?

Then we need you!

This new post is required to increase capacity in the advice sector and meet the anticipated increase in demand caused by the impact of Covid19 and the cost-of-living crisis. Initially you will learn through a combination of completing a structured training plan and on the job. Advice is currently delivered using a mix of channels to promote and enable client engagement, as face to face – real or virtual - phone, WhatsApp, email or webchat, so you will need to be comfortable and familiar with using these.

Shortlisting 6th January 2025
Interviews will be undertaken on 13th January 2025
DBS will be required

GL Communities is an Inclusive Employer

JOB DESCRIPTION

Application for employment as: Trainee Adviser – up to Debt level

Main purpose of Job

This new post is required to increase capacity in the advice sector and meet the anticipated increase in
demand caused by the impact of Covid19 and the cost-of-living crisis. Initially you will learn through a
combination of completing a structured training plan and on the job. Initially you will work closely with
and provide appropriate assistance to specialist Advisers and their clients with a range of activities that
support our partnership objectives, working towards managing your own client caseload. Advice is
currently delivered using a mix of channels to promote and enable client engagement, as face to face –
real or virtual - phone, WhatsApp, email or webchat, so you will need to be comfortable and familiar
with using these.

This is a rewarding, varied and challenging role. You will need to be self-motivated and able to work
flexibly - remotely or within a Covid-safe office or outreach environment as required to meet the needs
of our client base.

You should have a high level of written and verbal communication skills, with meticulous attention to
detail. You should also be able to communicate clearly, assertively and sensitively with people from a
wide range of backgrounds. An organised but flexible approach is essential for this very busy and
responsible role.

Your initial training will include the following:

How to:

• Communicate with clients appropriately and effectively, identifying and supporting vulnerable clients.
• Conduct initial assessments, identify emergency debts and refer clients appropriately.
• Record accurate, detailed case notes that can be relied upon to progress a client’s case.
• Draft a compliant Standard Financial Statement that accurately illustrates a client’s financial situation.
• Understand and adhere to industry standards (FCA) and data protection requirements.
• Support and work with colleagues to meet the standards and requirements set by our funders.
• Complete training in all areas of advice including debt, financial capability and budgeting.

On completion of your training and accreditation as an Adviser, your main daily responsibilities will include (but are not limited to):

• Conducting initial assessments in addition to offering money guidance and support in multiple areas whilst maintaining thorough case notes

Advice Services Trainee for GL Communities

Job Description and statement of purpose of post:

JOB TITLE GL Communities - Trainee Advisor
RATE OF PAY £24 242.40 per annum (RLW)
HOURS: 37 hours per week (actual work hours flexible).
ACCOUNTABLE TO GL Communities Advice Team – Leads
LINE MANAGED BY GL Communities CEO
LOCATION Throughout GL Communities area; primarily based in the Advice and Resource Centre (ARC)

EXPENSES Reasonable travel expenses as laid within the terms and conditions.

This is a post which will be renewed subject to the availability of funding and the effectiveness of the role. (Gloucester City Council funding)

Background to and purpose of this post:

GL Communities has recently been given funding to support local communities around advice services including income maximisation through the benefit system and debt advice services.

Responsibilities and accountability:

The Trainee will be employed, and line managed by GL Communities under AQS.

Training:

The Trainee will be given training opportunities linked to the registration of IMA and moving towards the Certificate in Money advice practice supported by Wiser Advisor and Money Advice Trust training plan.

PURPOSE

1. To help support the running of the advice service holistically as part of the advice team
2. To help support the running of ARC as part of the Advice team and as a connector for the community
3. To support volunteers in the advice team and work closely with the advice administrators.
4. Build on your advice knowledge and best practice to support the work of the Advice Team
5. Learn from experience and progress in this role as appropriate and with ongoing support from team members.

POSITION IN THE ORGANISATION

This position is a new post with an agreed trainee plan so that this can be used in support to future funding applications. It is in a team of Specialist Advice Workers, Caseworkers, Administrator, Workshop Facilitator, triage and advice volunteers who have varying experiences and skills.

The Trainee Advisor will report into the team and receive referrals for the area of Gloucester. This will be appointments in Gloucester, referrals and drop in at the various Hubs.

Priority will need to be given to the training needs of this role, the delivery of the services and to ensure that administration is given in to support this trainee.

Learning and Development

• Educated to GCSE or O level standard, use of English written and verbal/ or on Functional English and Maths.
• Mentoring and support from allocated Mentors on a regular basis to share, shadow and build on learning.
• Personal support with allocated Supervisors

Reporting and Evaluation

• Maintain accurate records of advice services including all the advice pro processes and case notes as required.

WORKING RELATIONSHIPS

Reports to:

Lead workers of Advice team of GL Communities – to provide up to date information on all cases on a regular one to one basis and attend monthly team meetings.

The most significant challenges to the Trainee are:

1. Self-management–how to ensure that you follow policy, procedure and have a successful training experience
2. Safeguarding the reputation of GL Communities by role modelling exemplary behaviour.
3. Effective self-management, being mindful of the GL Communities policies of lone working and safeguarding, especially being mindful of vulnerable individuals.

These challenges are addressed through one to one line management reporting, regular team meetings, peer support, training and development including mentoring.                       

Applications will not be considered without an application and monitoring form which must be completed online by clicking on Apply Now, where the Full Job Description and supporting documents can be viewed.

Closing date for applications: Midday on Friday 3rd January 2025

Salary: £24242.40 per annum – We are a Real Living Wage Employer

Hours Per Week: 37

Apply Now

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