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Desk Motor Engineer

Hybrid working – Gloucester or Eastleigh office

We have an exciting opportunity for someone to join our Vehicle Damage Team as a Motor Desk Engineer. Our Motor Engineers Team are looking for a In House (desk) Engineer. As an Engineer you will effectively manage and control the claims costs associated with repairs undertaken by approved and non-approved repairers through desk top inspections. To provide engineer support to our claims teams in order to meet the needs of our customers and broker partner.

Please note this role is available on a hybrid basis in either or Eastleigh or Gloucester office.

Here are some of the main responsibilities of the Desk Motor Engineer:

• Carry out vehicle inspections remotely desktop to confirm viability of repair, control of repair costs, and safe repairs are carried out to the correct repair methods.
• Ensure our claims teams receive fast, accurate information regarding claimant’s vehicles, in line with our operational objectives and service level agreement.
• Develop effective communication channels with customers, colleagues, brokers and service providers.
• Audit and evaluate performance of our Solutions Centre network, Scheme network repairers and Glass suppliers making recommendations regarding repair quality, repair costs and customer service.
• Provide technical assistance in support of liability decision making.
• Report on and investigate  any areas of possible fraud.
• To provide technical support for the resolution of complaints, ensuring FCA requirements are met in full

Here are some of the skills and experience you need to be successful in the Desk Motor Engineer role:

• A comprehensive knowledge of motor vehicles, modern repair techniques, estimating methods, technology and equipment used in the vehicle repair environment.
• Excellent verbal and written skills with the ability to clearly explain and impart technical information to others without the use of ‘jargon’.
• Strong interpersonal and telephone skills.
• Above average numerical skills.
• Able to balance diplomacy with assertiveness and to negotiate at all levels.
• Self motivated, proactive and flexible.
• Basic knowledge of Insurance principles & practices and of types of cover.
• PC literate
• Membership (or working towards membership) of the IAEA.
• AQP accredited

Here are some of the benefits you can enjoy within the Motor Engineer role:

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.

Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.

Benefits for Them – Partner Life Assurance and Critical Illness cover

Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover

Get some Tech – Deals on various gadgets including Wearables, Tablets and Laptops.

Supporting you back to work - Return to work programme after maternity leave

About Ageas:

We’re one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.

For further information and to be considered for this opportunity please click on the Apply Now Button.

Closing Date: - Please note if we receive a suitable number of applications we may close the advert prior to the closing date

Closing date for applications: Sunday 13th October

Salary: £30,400 - £45,600pa

Hours Per Week: Full-Time, permanent

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