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Contact Information:
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
360 Bristol – Three Six Zero
Marlborough Street
Bristol
South West England
BS1 3NX
Website: Click Here
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Funded Care Business Support Officer - D9461-25-0008
Bristol
Job summary
To deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.
Main duties of the job
Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
Answer and respond to telephone queries and, if unable to support, taking messages and passing on accurately to the relevant departments/person.
Responsible for sorting / archiving all incoming email correspondence to the joint inbox, ensuring mail has been flagged for the correct team member, and responding personally when appropriate to do so.
Triage all incoming invoices and allocate to team members
Problem solve and raise issues with providers where there are invoice discrepancies, and follow up as appropriate.
.Responsible for processing all invoices highlighted for care homes and other basic invoices
Ensure all PIP forms received are completed and returned to the Department for Work and Pensions.
Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented. To send post recorded delivery when requested.
About us
We are committed to creating an inclusive organisation that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community; from people of all ages, disabled people, all genders, people from ethnic minority groups, LGBTQ+ people, people with diverse gender identity and expression, people from all religions and beliefs and other diverse characteristics, and we have processes in place to ensure that all applications are treated fairly and consistently at every stage of the recruitment process.
Date posted
12 February 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year pro rata per annum
Contract
Permanent
Working pattern
Full-time
Reference number
461-ICB-6182SP
Job locations
BNSSG ICB
ICB Floor 2, North Wing, 100 Temple Street
Bristol
BS1 6AG
Closing date for applications: 24-02-2025
Salary: £24,071 to £25,674
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