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Support Services Manager

Hybrid from our office in Stroud, Gloucestershire

We are looking for a Support Services Manager to manage and develop our services and provide high quality support across the UK to people of all ages. You will lead the support services team providing day-to-day operational management and making sure that financial and physical resources are utilised effectively and responsibly. You will act as an ambassador for the Charity and role model for the team in conduct, attitude and standards.

About the job
Support/Support Services
• Responsible for the development of a portfolio of high-quality support services for people of all ages across the UK who have experienced meningitis
• Responsible for (and contribute towards) the delivery of support services, including events and out of hours peer support as and when required
• Provide a ‘senior lead’ safeguarding role for Meningitis Now, ensuring that our safeguarding policy, which includes eSafety, is fully implemented
• Embrace digital technology to develop a range of services to meet the varied and often complex needs of individuals
• Oversee the appropriate use of evaluation and outcome measures to ensure that we can demonstrate the difference that we make and continually improve service delivery
• Support the development of the reach of the organisation to enable more people to access support working with other members of the team and organisation
• Oversee all marketing activities relating to support and working closely with the communications team
• Assist with reviewing and updating policies and procedures relevant to the team and the wider directorate
• Ensure the integrity of data collected on Salesforce to enable accurate reporting and monitoring of activities against key performance indicators
• Work closely with the partnerships team to secure funding for support services and ensure accurate and timely reporting
• Look for opportunities for development of support (including extending our reach) by collaborating with individuals and partnership working.

Information and Support Management Team
• Assist in the development and delivery of strategy
• Responsible for making sure that operational plans are developed and implemented effectively
• Work closely with the Director of Information and Support, to oversee financial elements of support including budget setting, monitoring expenditure and overseeing budget lines
• Work closely with the Director of Information and Support and Helpline and Information Nurse Manager to put in place a reporting structure that allows the collection and dissemination of information and data
• Deputise for the Director of Information and Support as required

Line Management
• Responsible for the line management of staff within the support services team including recruitment and selection, planning out development, performance, training and support
• Deal sensitively and promptly with personnel issues when they arise in line with established procedures and reporting, and in keeping with the values of the Charity
• Ensure policies, systems and processes are in place, utilised and regularly reviewed to ensure compliance with legislation such as data protection and safeguarding
• Liaise and relay information between the senior management team, HR and the organisation
• Responsible for overseeing the external supervision of staff including yearly reporting
• Manage and contribute to a programme of continual professional development for all staff across the directorate.

What we're looking for
Essential experience
• Managing a team ideally within a health-related sector or charity
• Developing support services ideally within the charitable sector
• Experience of working with children, adults or families affected by illness, death or disability and in need of support
• Service evaluation and outcome measurement
• Strategy development and operational planning
• Financial planning including budget management
• Using Microsoft Office packages and a range of other digital technologies
• Managing small projects/events
• Working with a Customer Relationship Database e.g. Salesforce
• Working with a range of social media platforms including Facebook

Essential skills
• Ability to lead and influence within a team environment
• Excellent verbal, written and presentation skills with a diverse range of individuals/organisations
• Calm, diplomatic and a skilled negotiator
• Ability to manage multiple tasks, plan and prioritise a busy workload
• Ability to work under pressure and deal with difficult circumstances
• The ability to inspire and motivate others
• The ability to deal with information in a confidential manner and respond with sensitivity
• Strong administrative and IT skills including the use of Microsoft Office, and an ability to maintain records and produce clear written reports.

Desirable selection criteria
• Awareness of the issues facing individuals affected by meningitis
• An understanding of health and social care systems and how they work
• Experience of working with the media

Other requirements
• Commitment to the goals and values of Meningitis Now
• Understanding of and commitment to equality, diversity and inclusion
• Out of hours working, travel and attendance at events
• Other requirements as determined by the organisation

Ready to apply? Please see details on the right of the advert. 
 

To apply, please complete the application form by following the 'Apply Now' button below.
Closing date for applications: 9am Tuesday 28th May
Interviews: Tuesday 4th June and Wednesday 5th June (AM)

Note: Meningitis Now reserves the right to close this advert early or extend it depending on the number of sufficient applications received. If you are interested, please apply as soon as possible.

Equal Opportunities
We want to represent the breadth and diversity of the UK and particularly welcome expressions of interest from a diverse range of professional and personal backgrounds.
Applicants will be sent an equality and diversity monitoring form via email following submission of their application form. All information will be held strictly confidentially and will not be visible to employees who are directly involved in the shortlisting process.

Right to Work

Meningitis Now, as dictated by law, is duty-bound to demonstrate that we hold proof of eligibility to work in the UK for all our employees. Therefore we are unable to consider applications from candidates who are unable to provide this.

Safeguarding

Meningitis Now is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. Shortlisted candidates will be required to complete a Criminal Record Disclosure Form prior to interview and the successful candidate will be required to complete regular safeguarding training and undertake a DBS check and the appropriate level for the role.

This application will be anonymised to begin with - so your personal information won't be shown to the hiring manager until they choose to reveal it. You should be careful not to put any identifying information in your answers to any extra application questions.

Closing date for applications: 28 May 2024

Salary: £33,000 to £38,000 per annum (depending on experience)

Hours Per Week: 35 hours per week

Apply Now

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