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Business Support Officer

Cheltenham

Contract Type:  Permanent

Contract Hours:  Full-Time

Come and work for an award-winning organisation!

We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.

We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.

Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.

About the role

Job description

The postholder will work as part of a wider Business Support team that provides support for multiple areas of the Council. These areas currently include Planning, Building Control, Licencing, Street Naming & Numbering, Local Land Charges, Private Sector Housing and Public & Environmental Health.

They will also be responsible for:

• Being the initial point of contact for customers in respect of multiple services
• Dealing with routine service requests which may relate to a specific functional area across the organisation and/or externally
• Providing administrative support and be involved in all aspects of handling day to day tasks
• Responding to, dealing with and/or escalating customer enquiries/applications
• Supporting the registration and validation of applications
• Working within tight guidelines and prescribed methods of working

What can we do for you

• An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
• A generous holiday entitlement of 26 days rising to 31 days after five years. Part-time employees receive a pro rata entitlement of 26 days.
• A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
• A comprehensive programme of learning and development.
• Two days paid time off for volunteering.
• Enhanced maternity and paternity schemes.
• An employee counselling service.
• Free eye tests (for some posts) and contribution towards the cost of glasses.
• A cycle to work scheme.
• Low-cost town centre parking for some jobs, depending on work location.
• A commitment to employee wellbeing.

Applications

To apply for this position please click on "apply now" at the bottom of this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Cheltenham Borough Council.

The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

Please click on Apply Now to complete an online application form.

Closing date for applications: 10th March, 2024

Salary: £24,294 to £25,979pa

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