Job Details (Back to Job List)

If you have reason to believe this job is out of date, please let us know.

Team Manager - gms

Cheltenham

Team Manager 
Cheltenham
Competitive

My client is seeking a dynamic and experienced Team Manager / Existing Business manager to join their team in the heart of Cheltenham. This pivotal role involves close collaboration with the management team to ensure the smooth and efficient operation of the department, driving performance and delivering exceptional customer service. My client has experienced great success and growth and have exciting plans to continue this throughout 2025.
You’ll head up a team of between 9-12 who solely oversee existing business and Insurance renewals.

Key Responsibilities:
• Leadership & Supervision: Support the management team in daily operations, train and supervise team members, conduct One-to-One meetings and Performance Development Reviews.
• Objective Tracking: Assist in planning, implementing, and tracking departmental objectives, adapting strategies to meet performance goals.
• Business Development: Develop, negotiate, and profitably sell business within your authority.
• Workload Management: Plan and prioritise team and individual workloads to meet SLAs and deliver exceptional customer service.
• Communication: Utilise appropriate communication, ensuring successful internal and external relationships.
• Regulatory Compliance: Operate within the regulatory framework, identifying and escalating any risks to the business.
• Target Achievement: Work towards and achieve set targets, taking on additional duties as required.

Requirements:
• Insurance Experience: Previous experience in general insurance is essential.
• Communication Skills: Strong professional and confident communication skills, both verbal and written.
• Leadership Experience: Prior line management or supervisory experience, ideally in a client-facing environment.
• Sales Ability: Demonstrated ability to sell and negotiate effectively.
• Flexibility & Teamwork: Adaptable, able to manage workloads effectively, and work well under pressure within a team.
• Numeracy Skills: Confident with numbers and capable of constructing effective written communications.
• Qualifications: Qualified Cert CII or committed to achieving it within an agreed timescale.
• Industry Knowledge: In-depth understanding of the market, industry, and company.

Benefits:
• 28 days holiday + birthday off and option to buy more
• Joining an organisation with over 60 years’ experience in business and who are true experts within their field
• A supportive, collaborative, and friendly team who engage in plenty of social, charity and network events
• Hybrid working supported
• Free parking
• Beautiful office location in the heart of Cheltenham town centre

Please contact Georgie if this role is of interest as soon as possible.

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

 

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.

Salary: Competitive

Hours Per Week: 35

Apply Now

Be the First to Apply for Jobs Like This

Browse All Jobs

Browse More Jobs from the "Customer Service Skills" Category

Newsletter
To sign up up for GlosJobs weekly newsletter, please click here.