Job Details (Back to Job List)

Click here to receive a daily email with new jobs from the 'Customer Service Skills' category?

(If you are already using this service but have been logged out, simply click here, re-enter your details and we'll email you a login link.)

If you have reason to believe this job is out of date, please let us know.

Trade Sales Executive - 105575

Gloucester

Trade Sales Executive

Gloucester

£28,000

Temp - Perm

This customer focused role is responsible for partnering with our clients' customers to understand their needs, drive sales to achieve financial targets and ensure they experience excellent service. This role requires strong communication skills, internal stakeholder management and ability to analyse data.

Key Responsibilities - Trade Sales Executive

* Process incoming orders and queries from department mailboxes
* Distribute order acknowledgements and product availability updates directly to customers
* Produce and communicate Invoices to customer contacts
* Proactively drive sales through specified accounts to achieve financial targets
* Participation in outgoing call campaigns to specified merchants and one-off installers
* Updating/creating process sheets for department transparency
* Take responsibility to identify and correct any errors (e.g. incorrect product deliveries; pricing, delays, etc) Escalating as needed to ensure the issue is effectively resolved.
* Proactively advise both internal and external contacts of any stock issues that affect availability and delivery. This includes the ability to share 'bad news' in a professional manner.
* Monitor KPI and Metrics, populate as needed, and review regularly with customers

Qualifications & Requirements - Trade Sales Executive

* Previous telephony experience; confident speaking to customers over the phone.
* Desirable: French speaking.
* Desirable: experience using Sage Accounting system.
* Ability to proactively problem solve and manage situations with urgency.
* Competent in all Microsoft Office programs
* Advanced Excel skills including pivot tables and chart creation.
* Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous improvement.
* Excellent pro-active communication/negotiation skills

For more information on this role, please contact Zoey Bunn on 01453 829799 or send a copy of your CV to zoey.bunn@omegaresource.co.uk

Omega Resource Group is acting as an Employment Business in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Candidates who are currently a "sales executive" or "telesales" or "sales administrator" or "internal sales manager" may be suitable for this position

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Salary: £28k per year

To Apply: Contact the advertiser in the contact details on the right of the advert on GlosJobs.
 

Be the First to Apply for Jobs Like This

Browse All Jobs

Browse More Jobs from the "Customer Service Skills" Category


Newsletter
To sign up up for GlosJobs weekly newsletter, please click here.