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Contact Information:
Stroud District Council***
Westward Rd
Ebley
Stroud
Glos
GL5 4UB
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This job has now expired. Please do not apply for this position.
Customer Contact Officer - REQ0034
Stroud
Job profile
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Apply by 04/01/2024
Location Ebley Mill - Stroud
Salary £26,421 per annum
Package Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer
Contractual hours 37
Basis Full Time
Job description
Stroud District Council is a dynamic and ambitious organisation committed to putting our customer at the heart of everything we do.
We are looking for a highly motivated individual with a passion for customer service and a desire to make a difference to join our busy Customer Contact Centre. The successful candidate will provide an efficient and effective customer experience, resolving queries at the first point of contact via various channels including, telephone, in person, email, letter and online.
Our dedicated Customer Contact Centre offers an exciting opportunity to be part of a team delivering high quality services by engaging with our residents, partners, and staff.
To be successful you will need:
- A good standard of education through qualification (e.g., GCSE Maths and English Grade C or equivalent)
- To be passionate about customer service and have a strong customer focus.
- To have excellent communication skills and the ability to deal with a diverse range of customers with various needs and requirements.
- A willingness to train, develop new skills, welcoming the opportunity to be at the forefront of change and improvements.
- Ability to multi-task, inputting information on several internal systems and resolving queries by referring to different sources.
INTERVIEW DATE 11th or 12th January 2024
This role is based at Ebley Mill (Council HQ).
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies
Please click on the Apply Now button to view the supporting documents or to download an application form. Please mention GlosJobs and check your application before sending.
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