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Contact Information:
Trio Motion Technology Ltd
Shannon Way
Tewkesbury
Gloucestershire
GL20 8ND
Tel: 01684 292333
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Repair (& Quality) Technician
Tewkesbury
Reports To (Title) Quality & Customer Service Manager
Job Summary
Working alongside an experienced Repair Technician to become responsible for representing the values of the company and providing exceptional customer experience through timely high quality product repairs. Support the incoming inspection of Trio product.
Specific Job Responsibilities
• Proactive communication with customers to improve the quality of incoming fault reports and reduce the number of unnecessary returns
• Thorough fault finding and diagnostics of product failures to component level
• Administration of repairs in terms of goods receipt, sales orders & customer acknowledgment
• Timely completion of high quality product repairs & documentation
• Maintaining safe working practices at all times e.g. soldering
• Effective maintenance of internal repair logs whilst recognising the value of thorough data capture for continuous improvement
• Highlight repeat failure modes to engineering and management for continuous improvement
• Monthly information sharing meeting with engineering
• Support the incoming inspection of Trio product from our sub-contractors
• Timely creation of inspection reports & feedback to sub-contractors
• Recognise direct link between incoming quality, field failures & repairs
• Standardise and document the repair process including creating videos & tutorials to reduce the time to repair
• Train and educate remote repair technicians
• Create & maintain a PAT testing schedule
• Support continuous improvement through 5S
• Undertake other tasks that maybe reasonably required by the business
Travel Requirements
• Visits to our sub-contractors may be required
Required Qualifications & Experience
• Natural flair for problem solving & diagnostics of electronic circuits to component level
• HNC or equivalent in electronics engineering would be desirable
• IPC-A-610 certified & experience of electronics component handling
• Experience of power electronics (240-415V AC) would be an advantage
• Experience of diagnostic equipment e.g. multi-meters & oscilloscopes etc
• Experienced in the soldering of fine-pitch electronic components
• MS Office tools experience
Competencies
• Strong verbal communication and active listening skills
• Patience, time management skills and the ability to prioritise tasks
• Ability to work with a sense of urgency and with attention to detail at all times
• Enthusiastic and able to work efficiently both independently and within a small team
To apply please send your CV by clicking on Apply Now.
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