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Senior Product Support Engineer - R7011

New Mills

Job Description Renishaw’s Group Operations Division is currently seeking to recruit a Senior Product Support engineer. The successful candidate will join an established engineering team to support our diverse range of metrology products and customer solutions across the UK and internationally. Key duties Provision of advanced technical support to existing customers via multiple media options. Production and approval of technical documentation and communications. Provide support and training of subsidiary service teams and act as a conduit between Renishaw’s service and design teams. Engagement with product development opportunities and the promotion of a continuous improvement mentality. Lead own investigation initiatives to enhance the quality of our product support and foster team growth. Facilitate the dissemination of technical information and communication to subsidiary engineers and end-users. Provide leadership to a team of engineers, promoting their professional growth and development Key requirements Degree qualified (or equivalent) in a STEM discipline. Knowledge of metrology principles, particularly when applied to the use of CMM & Gauging products. Demonstrable experience of producing professional technical documentation. Significant experience in communicating complex ideas effectively both verbally and in writing. Proven analytical and quantitative problem-solving skills. Detailed understanding of Renishaw customer’s metrology requirements including typical manufacturing processes. Practical knowledge in the use of Renishaw metrology software would be beneficial but not essential. A valid passport ensuring unrestricted travel to and from the UK A valid UK driving licence. Person specification The successful applicant will be self-motivated, accountable, committed to tackling any challenge and disciplined. The individual must be adaptable, logical thinking, well organised, have good communication skills and an aptitude for problem solving. Working well as part of a team is essential. Location The role will be based at our New Mills site near Wotton-under-Edge in Gloucestershire. Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites). We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, the option to join BUPA Renishaw health trust and an Employee Assistance Programme for employees and family. Please click here for further information about our benefits. At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement. If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw. We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 524600 or recruitment@renishaw.com. Please click here for further information about diversity and inclusion at Renishaw. Employment Type: Permanent Time Type: Full time Requisition Number: R7011 Senior Product Support Engineer (Open) Renishaw is a FTSE 250 global engineering and scientific technology company, with core skills in measurement, motion control, additive manufacturing, healthcare, spectroscopy and manufacturing. We supply products and services that push the boundaries of what is possible in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. We are also a world leader in the field of metal additive manufacturing (also referred to as 3D printing), where we design and make industrial machines that ‘print' parts from metal powder. We currently have 77 offices in 36 countries, with around 5,200 employees worldwide. Over 3,000 people are employed within the UK where we carry out the majority of our research and development, and manufacturing. With a global presence in a broad range of sectors, we aim to ensure that our workforce reflects the diverse global communities we serve. Every year we welcome a wide range of new employees, from apprentices to experienced professionals. By joining Renishaw you will be making a difference to the world in which we live, in a global company that encourages innovation and personal achievement. Our people help us to pursue this purpose so that we can continue to be a world leader in precision technology and deliver on our vision to innovate and transform capabilities in manufacturing, science and healthcare through unparalleled levels of precision, productivity and practicality.

 

 

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