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Sea and Air Freight Co-ordinator - 40231

Worcestershire

Sea and Air Freight Customer Service Operative

Location: Worcestershire
Salary: Competitive (DOE)
Hours: Monday to Friday, 9am-5pm (part-time hours considered)

We are seeking a dedicated Sea and Air Freight Customer Service Operative to join our clients small, friendly team specialising in sea and air freight. This role involves managing sea and air shipments with a strong focus on exceptional customer service.

Key Responsibilities:

* Serve as the primary contact for clients, overseeing shipments from booking to delivery.
* Coordinate and monitor the entire start to finish shipping process, liaising with overseas agents and managing import clearance.
* Provide quotes for sea and air shipments, both import and export.
* Book shipments with suppliers/carriers using in-house systems and manage invoicing.
* Address and resolve operational issues, ensuring high service standards throughout.
* Maintain effective communication with clients, delivering outstanding customer satisfaction.

About You:

* Previous experience in sea and air freight is ideal, though experience in other freight modes (air/road) combined with strong customer service skills will also be considered.
* A solid understanding of inbound and outbound customs processes.
* Customer-focused with a strong commitment to exceptional service.
* Detail-oriented, process-driven, and organized.
* Proficient in problem-solving and resolving operational challenges efficiently.

Why Join Us?

* Be part of a leading organisation known for delivering exceptional customer service.
* Thrive in a supportive and collaborative team environment.
* Enjoy career development opportunities if desired.
* Work with industry-leading organisations.

If you are passionate about delivering outstanding service and want to be part of a great team culture, we would love to hear from you!

How to Apply:

Send your CV and a cover letter detailing your experience and suitability for the role to jillw@rerecruitment.com

COM1

Salary: Market related

To Apply: Contact the advertiser in the contact details on the right of the advert on GlosJobs.
 

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