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Service Administrator - 23643_223386112

Gloucestershire

Are you an organised and detail-driven administrator with a passion for keeping things running smoothly?

Do you thrive in a busy environment where communication and accuracy really matter?

We are T H WHITE Agriculture, and we provide premium machinery, servicing and support to farming and estate customers across the region.

This is a permanent and secure role based at our busy Toddington depot and one where your input will play a key part in delivering first-class customer care.

As a Workshop Service Administrator, you ll work alongside our experienced Service Manager and Technicians to ensure the smooth administration of our local operation covering all things admin from job card creation through to customer contact.

Duties:

Full training will be provided, but your day-to-day responsibilities will include:

• Raising job cards and supporting the scheduling and workflow of workshop activity
• Accurately dealing with customer accounts, including sundry and cash accounts
• Assisting with the preparation and processing of service invoices
• Updating customers on work progress and responding to customer queries via phone, email or in-person, helping resolve enquiries efficiently
• Supporting the Service Manager with admin tasks and providing call cover when needed
• Maintaining clear records, ensuring workshop documentation is accurate and up to date

Requirements:

Please note this is a site-based role working at our Toddington depot, Monday to Thursday, 08 00 and Friday 08:00-16:00.

• Demonstrable experience in a similar Administration role, ideally within an Engineering or Automotive service / customer support setting
• IT literate with confidence in using Microsoft Office and internal systems
• A methodical and process-driven approach with strong attention to detail
• A confident communicator who enjoys solving problems and helping people
• Able to work independently and as part of a busy depot team

Benefits:

We are proud to be part of the wider, family run T H White group. We believe that people are our most important and valuable asset, and it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work.

We offer a great range of company benefits that reward you now and as your career progresses, including:

• A competitive salary, based on your capability & experience reviewed annually.
• 23.5 days holiday entitlement rising to 26.5 days with service.
• Company pension scheme offering employer contributions of up to 8.5% after a qualifying period.
• Additional option of joining the salary sacrifice smart pension scheme.
• Life Assurance cover providing up to 5 times salary with service.
• Share Plan providing our employees with a real stake in the business.
• Cross-divisional career development plans, providing you with a range of future job opportunities across our large organisation.
• Staff discounts on a huge variety of products (such as clothing, footwear, household and selected machinery lines) at our stores.
• Robust and thorough training ensuring that you feel you have the support necessary to be a success.

T H WHITE is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.

Salary: £27,000 Annual + Neg + Benefits

Hours Per Week: Full Time

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