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Contact Information:
Welling Architectural Ironmongery Ltd
Unit R1, Bourton Business Park
Bourton on the Water
Gloucestershire
GL54 2HQ
Tel: 01451824110
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Internal Sales - Welling GSA
Bourton on the Water
OVERVIEW:
We are looking for a new Internal Sales team member, working in a specific market sector within the company. The ideal candidate will play a crucial role in maintaining and growing a particular customer group, helping to free up the procurement director.
DUTIES:
The main tasks/duties are as follows:
- Monitor customer spend within the particular sector, swiftly identifying drop-off in spend and find out why
- Get to know the specific customers well and build relationships with them, gaining their confidence
- Quickly gain product knowledge of the stock range, become competent discussing the products with customers
- Monitor the sector inbox, process orders and respond to customer queries, delivery issues etc
- Produce new quotes and pricelists for customers, follow up quotes and potential new customers/leads
- Support customers with product images, datasheets and technical advice
SKILLS REQUIRED:
The following skills are important to success and satisfaction in this role:
- Previous experience in a fast-paced sales & customer service environment
- Ideally some knowledge of the construction/joinery industry or, even better, joinery/doors
- Computer literate with ability to learn new software quickly
- Fluent in English, both written and verbal (good typing skills required)
- Must be well-organised and have a keen attention to detail
- Must be confident speaking with customers on the phone and comfortable in a fast-paced email-environment
Please click on Apply Now to apply for this role.
Salary: Dependent on experience
Hours Per Week: 40
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