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Contact Information:
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
360 Bristol – Three Six Zero
Marlborough Street
Bristol
South West England
BS1 3NX
Website: Click Here
Service Delivery Business Manager - D9461-25-0004
Bristol
Job summary
The Integrated Care Board (ICB) and Integrated Care System (ICS) have four key purposes:
Improve outcomes in population health and healthcare.
Tackle inequalities in outcomes, experience, and access.
Enhance productivity and value for money.
Help the NHS support broader social and economic development.
The Performance and Delivery Directorate supports the delivery of high-quality, resilient primary care services, secondary and tertiary care services, community services and mental health learning disability & autism (MHLDA) services. Providing operational plan metrics assurance and performance reporting, alongside Emergency Preparedness, Resilience and Response (EPRR) assurance for the system. To support the system in development and delivery of the ICS strategy and long-term system plans, ensuring integration with all relevant partner organisations of the ICS, Health and Care Improvement Groups (HCIGs) will be set up to manage strategic direction, as well as delivery for achievement of performance targets. The Service Delivery Business Manager will organise and orchestrate, taking full responsibility for the running of the HCIGs across the ICS, as well as comprehensive and highly professional business administration support to the Performance and Delivery Directorate.
Main duties of the job
Provide a fully comprehensive office business management & support service to the Performance & Delivery Directorate (P&DD).
Proactively managing meetings, email, correspondence, telephone, & all other enquiries.
Organise complex & senior level meetings, effectively managing all aspects in relation to agendas, venue, speakers, attendees, supporting documentation & attendance liaison; taking, preparing and circulating formal & informal notes/minutes, adhering to tight timescales.
Lead & line manage a network of Administrators across the P&DD. This will include over-seeing the operational governance of the organisation through administration leadership of HCIGs, as well as Operational Delivery Groups (ODGs) that the administrators will support.
To lead on the on-call rota, liaising with strategic & on call managers & administrative support staff, linking with System Coordination Centre (SCC) & EPRR colleagues where necessary, & ensuring the rota is published.
The post holder will participate in the rota for provision of in-hours Call Support to System Flow meetings.
To act as the risk lead for the P&DD, linking with the ICB risk team and relaying key messages to the P&DD, ensuring that all teams within the P&DD update risks monthly and that these are signed off at senior management level within the P&DD.
About us
We are committed to creating an inclusive organisation that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community; from people of all ages, disabled people, all genders, people from ethnic minority groups, LGBTQ+ people, people with diverse gender identity and expression, people from all religions and beliefs and other diverse characteristics, and we have processes in place to ensure that all applications are treated fairly and consistently at every stage of the recruitment process.
Date posted
13 January 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
£37,338 to £44,962 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
461-ICB-6179TG
Job locations
NHS Bristol, North Somerset & South Glos ICB
Floor 2, North Wing, 100 Temple Street
Bristol
BS1 6AG
Closing date for applications: 26-01-2025
Salary: £37,338 to £44,962
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