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Gloucestershire Health and Care NHS Foundation Trust
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Administration Officer - Gloucestershire Wheelchair Assessment Service - C9327-25-0309
Cheltenham
Job summary
We have an exciting opportunity for an experienced administrator to join our team! We are looking for someone who will provide high level confidential administrative support to Gloucestershire Wheelchair Assessment Service.
Join our team and you'll discover our working environment is quite unique. We empower people and trust them to make their own decisions for customers with none of our calls being scripted. You will provide an outstanding level of admin support to an all age, all disability countywide service - we look after everyone who needs a wheelchair full time in Gloucestershire. Previous NHS experience would be an advantage, as well as the ability to work on your own initiative. We are looking for a team player with excellent communication skills and the ability to project the professional image of the business through demonstrating empathetic customer service care in all activities.
Main duties of the job
The post holder will work to provide administrative support to the Wheelchair Service.
To work closely within the multi-disciplinary team providing administration support for the requirements of the service as led by the Clinical Team Lead
To support the management of referrals into the services, support administration to the patient care pathway and to be the main contact for the service
To support the requirements of the service as led by the Administrative Manager and Clinical Team Leader
To project the professional image of the business through demonstrating excellent customer service in all activities
To adopt a constantly flexible approach to ensure that all individual and team objectives are completed efficiently and within given timescales.
To maintain/update information of the Trust's patient information system
To maintain confidentiality at all times
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Date posted
28 March 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
327-25-258
Job locations
Gloucestershire Wheelchair Assessment Service
Independent Living Centre, Village Road
Cheltenham
GL51 0BY
For further information and to apply, click on the APPLY BUTTON at the bottom of this advert to view the supporting documents or apply online
Closing date for applications: 06-04-2025
Salary: £24,071 to £25,674
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