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Service Manager - SM1

Stroud

This is a management role, and the post holder is expected to be self-motivated and work on their own initiative, setting their own work plans and that of their teams. The role also requires cross-organisational working and the ability to work collaboratively with colleagues to meet the overall objectives of the organisation.

It is essential that the post holder has a working knowledge of mental health and housing as it relates to the social care agenda.

Annual Leave: 31 days per annum inclusive of public and bank holidays.

Driving Licence essential.

Purpose of the Job:

Working with the CEO to provide strong collaborative management of the Organisation’s service delivery units in order to deliver high quality services and long-term sustainability in line with the strategic aims of the organisation.

Principal Tasks:

Leading and Managing the Organisation

• Working with the CEO to develop operating policies to ensure that support programmes and activities are of high quality and in line with quality assurance frameworks.
• Manage the implementation of high-quality support service provision according to regulations and commissioner expectations.
• Review and report on progress against agreed targets.
• Work closely with support team to ensure the organisation remains responsive to service user needs.
• Provide an appropriate level of presence in different locations in order to ensure equitable delivery across the organisation.
• Manage service delivery incidents and complaints according to the organisation’s policies and procedures.
• Oversee the recruitment and induction of service delivery staff.
• Supervise service delivery staff in order to enable them to fulfil their job description and wider potential.
• Ensure that service delivery staff team meetings take place on a regular basis.
• Manage procontracts and other commissioned contracts.
• Provide operational leadership in accordance with agreed policies and protocols, the vision, key objectives and values of OPENhouse.
• Ensure voids are managed effectively and all avenues are explored fully to maintain maximum occupancy.
• Ensuring the referral management process works effectively and the service user journey is professional and appropriate from arrival to transition.
• Enhance the charity’s reach, impact and profile locally and regionally.

Management roles and responsibilities

• Be the Safeguarding Officer for the organisation and ensure all safeguarding concerns are reported in line with policy and procedure to the relevant county council Safeguarding Board.
• Implement processes and systems that report on operational progress against agreed targets and KPIs.
• In collaboration with the senior leadership team ensure the project is fully staffed with appropriately trained employees.
• Conduct Supervisions and manage service delivery staff in order to enable them to fulfil their job description and their full potential.
• Be responsible for any escalated complaints in line with OPENhouse complaints policy and procedure.
• Organise and chair residents meetings on a regular basis.
• Ensure that the charity is presented in an appropriate and professional manner to its stakeholders.
• Represent the charity in public forums.

This list is not exhaustive, and you may be asked to undertake duties not specified on the job description from time to time.

Person Specification

Essential

• Commitment to the aims and values of OPENhouse and a desire to bring about positive change in supporting vulnerable people and adults.
• At least 3 years’ experience managing diverse teams within the supported Housing Sector.
• Experience of tender writing, monitoring and evaluating services, report writing and delivering service delivery plans.
• Excellent all round communication skills and relationship management abilities.
• Good management skills and the ability to enthuse and motivate others.
• Personal Integrity, compassion and a proven track record of achieving excellent results.

Desirable

• Operational understanding of mental health and housing as it relates to the social care agenda.
• Experience of managing change.
• Practical understanding of the voluntary and community sector in the UK and the issues it faces.

Please click on Apply Now and email your CV and covering letter.

Salary: £30,000pa

Hours Per Week: 37.5 (may include occasional weekends and evenings to cover staff annual leave)

Apply Now

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