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Patient Advisor - CMC Patient Advisor

Bishops Cleeve

Cleevelands Medical Centre is a high-performing general practice and has an exciting opportunity for a Patient Advisor to join our thriving practice and be part of our friendly and motivated team.   We currently have a position/savailable with full and part-time possibilities.  This post is a permanent position and will suit people who are looking to work in Primary Care as part of the wider NHS.

Patient Advisors have an important and varied role which includes:

• Issuing repeat and acute prescriptions
• Managing prescription enquiries
• Guiding patients to the most appropriate service, which may not always be a doctor
• Helping patients navigate the wider NHS services
• Responding to requests from doctors to provide information to patients
• General enquiries
• Being a first point of contact for patients, and just being able to listen can be a huge help for many
• Managing documentation in and out of the practice
• Adhering to all principles of patient confidentially and the Caldicott Guidelines

The Administration Team works very closely with the clinical team, providing the best possible service in the Bishops Cleeve and North Cheltenham Area.  With 11,400 plus patients.

We are looking for people who have the following skills:

• Confident communication skills both in person and on the phone
• Enthusiasm, motivated and with a robust sense of humour
• Ability to work as part of team and help develop ideas and improvements in how we work
• Confidence in using a computer

It will be highly desirable to have some knowledge of the following IT packages:

• Outlook
• Word
• Excel
• Web based programmes

We use SystmOne, one of the key Primary Care / GP Practice patient systems, but full training can be provided.

• The rate of pay is £11.44 per hour, to increase April 2025, reviewed annually
• 4 week rolling rota working pattern Monday-Friday
• 25 days a year annual leave plus Bank Holidays, subject to pro-rated for part time positions, to increase on years of service
• Free onsite car parking
• Team social events
• NHS discounts scheme
• Paid breaks
• Uniform shirts provided

Cleevelands Medical Centre is based in a new spacious, state-of-the-art building, and we are committed to being a green practice; we engage with the Green Impact for Health toolkit to improve our sustainability.

We are an equal opportunities employer who ensures that staff understand how to positively promote diversity and equality in their execution of work activities and by their own attitudes and behaviour.  We aim to design and implement policies and procedures that meet the diverse needs of our service and workforce, ensuring that none are placed at a disadvantage over others, in accordance with the Equality Act 2010.

Job Summary

Undertake a wide range of administrative and reception duties and provide general support to the multidisciplinary team. A significant proportion of your time will be spent greeting and directing patients assisting patients at reception. Other duties can include but are not limited to, dealing with phone enquiries, making appointments, handling prescription requests and assisting patients as required.

Main duties and responsibilities

• Providing an efficient and friendly reception service for all patients and visitors to our surgery
• Providing, accurate, efficient and effective administrative support to doctors and other members of the clinical team at our surgery
• Making appointments and dealing with telephone enquiries

Specific duties

Reception

• Dealing with all general enquiries and making appointments for patients
• Answering the telephone
• Taking messages and passing the information on to the intended recipient
• Monitoring patient appointments and keeping patients informed of any delays
• Advising patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions)
• Keeping reception area clean and tidy
• Receiving clinical samples from patients
• Receiving payments for private fees, issuing receipts
• Opening and closing the Practice and setting the alarms when required

Repeat Prescriptions

• Preparing repeat prescriptions for GPs to sign and issue through Electronic Prescribing System
• Dealing with prescription enquiries from patients and pharmacists
• Filing prescriptions ready for collection

Administration

• Providing general administrative support to the clinical team
• Undertaking a wide range of administrative duties including processing mail, e-mails, word processing and photocopying
• Retrieving and filing records as required
• Scanning and linking consultant letters and test results to patient records
• Booking appointments for patient recalls and updating the patient records appropriately
• Ensuring correspondence, reports and results are filed appropriately
• Arranging emergency and urgent patient transport when requested by a GP

If you would like to know more or want to arrange an informal visit please call Charlie on the number in the contact details, anytime Monday to Thursday after 10.00 to find out more about the opportunity.

To apply directly, please send a covering letter explaining why you would like the role, along with a copy of your CV by clicking on Apply Now.  Closing date for applications is 30th November 2024.  However, we may bring this forward depending on the level of interest.

Salary: £11.44

Hours Per Week: Full & part-time possibilities

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