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Office and HR Administrator

Stroud

Location: On-site. No hybrid or remote working.

Purpose of post:

We are seeking a highly organised and detail-oriented Office and HR Administrator to support the day-to-day administration of our office operations and human resources functions. This role is essential to ensuring the smooth running of office activities and providing HR adminstration, particularly in recruitment, training and compliance. This role requires strong administrative skills, attention to detail, and the ability to multitask effectively.

Key responsibilities:

Bookings and Membership Administration

1. Communicate with Allsorts members and respond to enquiries in a professional and welcoming manner.
2. Answer incoming telephone calls and direct queries appropriately.
3. Monitor and respond to emails in various Outlook accounts.
4. Correspond with different stakeholders in a professional capacity.
5. Maintain and update the shared Outlook calendar with recurring activities and services.
6. Process bookings using Excel and the CRM system (Subscriber), managing waiting lists as needed.
7. Process new members on the CRM database and other relevant software.
8. Create and send weekly email updates to members using Mailchimp.
9. Input activities onto the website via WordPress.
10. Generate reports from the CRM database and communicate with specific groups of members as required.
11. Send out reminder emails for activities as necessary.

Office support

1. Order and maintain stock of office supplies, stationery, and cleaning products.
2. Arrange for confidential waste disposal as required.
3. Coordinate office and Activity Hub repairs and maintenance as needed.
4. Liaise with the Families Team to coordinate PAT testing.
5. Conduct regular audits of first aid provisions and ensure timely replenishment of supplies.
6. Serve as the designated first aider in the office (training can be provided).

HR administration duties

1. Assist with the recruitment of staff, volunteers and support workers to meet the needs of the organisation.
2. Process and track DBS checks and employment references.
3. Ensure all new staff and volunteers complete required training.
4. Conduct and oversee the induction process for all new recruits and volunteers.
5. Collaborate with the Head of Operations to update HR policies and ensure all staff members read and comply with them.
6. Work with leadership to create and update job advertisements and job descriptions as needed.
7. Arrange and coordinate candidate interviews, ensuring clear communication with both successful and unsuccessful applicants.

Skills and experience required

1. Previous experience in office administration and/or HR administration.
2. Ability to manage multiple tasks efficiently and prioritize workload.
3. Strong communication and interpersonal skills with a professional and welcoming approach.
4. Strong administrative and organisational skills.
5. Proficiency in using CRM systems, databases, and Microsoft Office Suite.
6. Ability to maintain confidentiality and handle sensitive information professionally.
7. Experience in volunteer recruitment and HR processes is desirable.
8. A proactive and detail-oriented approach to problem-solving.
9. Experience using WordPress and Mailchimp (desirable but not essential).
10. Knowledge of safeguarding and data protection regulations is an advantage.
11. First Aid qualification or willingness to undertake training.

This role presents an exciting opportunity to make a real difference to families in Gloucestershire, supporting Allsorts’ mission to provide inclusive and meaningful services for children and young people with additional needs.

Salary: £16,086.43 (FTE £24,129.65)

Hours Per Week: 25 (spread over 5 days Monday – Friday)

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