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Contact Information:
i2i Recruitment Consultancy
2 Rockfield Business Park
Old Station Drive
Leckhampton
Cheltenham
Gloucestershire
GL53 0AN
Tel: 01242771021
Click here to see all adverts from i2i Recruitment Consultancy
This job has now expired. Please do not apply for this position.
Sevice Desk Analyst - CAT
Cheltenham
My client based on the outskirts of Cheltenham has a new vacancy for 1st Line Technical Support
Salary £23,000-£26,000k
Great company!
Free parking
Dealing with lots of different enquiries and people at all levels within the business
PLESE NOTE THAT YOU MUST HAVE YOUR OWN TRANSPORT FOR THIS ROLE
1st & 2nd Line technical support (phone, email and in person). ▪ Log support tickets for all issues flagged, including daily checks. ▪ Management of incidents and requests and escalating to 3rd line support where necessary. ▪ Processing of requests, to include but not limited to new starters, leavers and movers. ▪ Building of laptops, smartphone handsets to team standards. ▪ Hosting inductions for new employees. ▪ Assist in employee moves, meeting room setups and new office installations where appropriate. ▪ Equipment fault finding/troubleshooting, testing, repair or dispatch for repair. ▪ Maintenance of Inventory records.
1 years’ experience working in IT. ▪ Good knowledge of Windows 10 (Configuration & Support). ▪ Good knowledge of Microsoft 365. ▪ Possess strong written and verbal communication skills. ▪ Confident in supporting and communicating at all levels of the business. ▪ Active Directory user management. ▪ Entra ID user management. ▪ General understanding of LAN, WAN, DHCP, DNS.
Interested? Send your most up-to-date CV to Cat at i2i recruitment today!
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.
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