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IT Service Management Lead

South West, Gloucestershire, Rosehill - Hybrid

The IT Service Management (ITSM) Lead is a pivotal senior leadership role within IT Operations, responsible for designing and driving the organisation’s ITSM strategy.

Reporting to the Head of IT Operations, this role ensures the effective implementation of ITIL-aligned processes, including Service Transition, Incident, Problem, and Change Management, while embedding these practices within a DevOps culture to deliver agility, reliability, and innovation.

The ITSM Lead oversees direct line reports and manages relationships with key technology partners to ensure high quality, scalable service delivery.

This role collaborates across Tech Ops, Security, and FinOps teams, contributing to the organization’s operational strategy by enhancing service performance, resilience, and user satisfaction. By combining strategic foresight with hands-on leadership, the ITSM Lead plays a critical role in delivering exceptional IT services that empower the organisation to achieve its goals.


ITSM Strategy Development & Execution


For full job description, please see role profile attached.


Skills, qualifications, and experience


Education:


Professional Certifications:


Experience:

This role is ideal for a results-oriented leader who thrives in dynamic environments, with the ability to combine structured ITSM processes with the flexibility and speed of DevOps practices.


Pacakge


Salary - up to £70,000

How to apply

Please visit our website by clicking on the Apply Now button to see vacancies and to download and complete our application form.

Hours Per Week: 35.00

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