Job Details (Back to Job List)
Click here to receive a daily email with new jobs from the 'IT Technical Support
IT Project Support' category? (If you are already using this service but have been logged out, simply click here, re-enter your details and we'll email you a login link.)
Contact Information:
Gloucestershire County Council
4 A Shire Hall
Westgate Street
Gloucester
Gloucestershire
GL1 2TG
Email yourself a copy of this job
Click here to see all adverts from Gloucestershire County Council
End User Support Engineer - 7810
Gloucester
This is a Gloucestershire County Council job.
- Job Title: End User Support Engineer
- Job Location: Shire Hall, Block 4, 1st Floor
- Salary: £32,115 - £35,235 per annum
- Hours per Week: 37.00
- Contract Type: Permanent
- Closing Date: 20/01/2025
- Job Requisition Number: 7810
- This post is not open to job share
About the Team/About the role
The Digital and ICT End User Support team provides technical assistance to ensure smooth operation of IT systems and services for the organisation’s employees and users. They handle tasks such as troubleshooting hardware and software issues, installing and configuring devices, and ensuring compliance with IT policies. You will be joining a professional, friendly team that provides ICT support via remote support, in-person appointments through our Service Now Customer portal. The team works closely with 1st and 3rd line technical support to ensure that the best customer service is provided and that the customers incidents and requests are resolved within expected service level agreements (SLAs).
You will support GCC staff to make a difference by responding to a broad range of service incidents and completing them in a timely manner.
Undertaking second line investigation, troubleshooting, and escalating to our 3rd supporting teams or support partners as needed.
Contribute to the creation of support documentation and working towards continually improving our service.
About You
You will be a friendly, enthusiastic person who prides themselves on customer service.
You will have a desire to learn and acquire new skills, as well as being an individual that is always willing to support your team colleagues.
You will have a good understanding of troubleshooting methods.
You will have gained some experience working within the IT sector and have experience with ITSM applications.
Experience in an ICT 1st line or 2nd line support role.
Experience in supporting Microsoft Windows Operating systems and Microsoft Office 365.
Understanding of network technologies.
You will be expected to work from the Gloucester office. This working pattern is arranged by your Team Manager on a rota bases.
About Us
For all your hard work, you will receive the following;
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Excellent Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
How to apply
Please submit your application and personal statement today by clicking the “Apply Now” Button.
For an informal discussion about the role please contact George Georgiou via email at George.GEORGIOU@gloucestershire.gov.uk
Additional Information
To access the Job Profile for this role, please follow the link below:-
End User Support Engineer - Job Profile
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
For more information about the job, view links, download attachments and apply please click on the Apply Now button.
Closing date for applications: 2025-01-20
Salary: £32,115 - £35,235 per annum
Hours Per Week: 37.00
Be the First to Apply for Jobs Like This
Browse More Jobs from the "IT Technical Support IT Project Support" Category
Newsletter
To sign up up for GlosJobs weekly newsletter, please click here.