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National Careers Service Advisor

Gloucestershire

Responsible to: Line Manager

Job Summary

The role of the Careers Service Advisor is to inspire customers to make well informed, appropriate choices about their future education, training, and career. A Careers Advisor will build strong relationships with customers and identify their skills and abilities through assessment to be able to inform them of their options. They will work to improve the selfawareness and self confidence in customers by highlighting their strengths and suggesting areas for development, positively setting realistic and achievable goals.

Main Duties & Responsibilities:

• To provide participants with Information Advice and Guidance on progression routes relating to individual participant needs
• To ensure that participants are advised of appropriate progression opportunities within the local area
• To assist learner services by answering email and telephone enquiries and initial contact with referrals as directed
• To proactively work with participants to ensure positive outcomes and contractual targets are achieved and that the programme is a success
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as priority sectors, SEND, NEETS, and over 50’s
• Ensure candidates attend all sessions and complete an individualised targeted action plan, as well as ensuring maximum retention
• Produce a detailed individualised SMART action plan for each participant on the programme, adhering to all contract quality and compliance guidelines whilst always maintaining 100% accuracy
• To meet contractual targets within specified timelines agreed at performance review meetings
• Be a meticulous record keeper, ensuring every progression step is agreed, documented, completed, and signed as completed with the relevant evidence in place
• Ensure relevant and accurate signposting of services to overcome specific barriers faced by participants
• To advise customers on specific education, training, and careers in their local area, and match them to realistic, achievable relevant areas of progression
• Complete relevant customer documentation in line with company procedures
• To carry out inductions and the basic assessment of the customers to identify their transferable skills, strengths, and experience
• To provide one to one support for our customers in exploring the local labour market
• To discuss and examine in appropriate detail, local and more general employment and training opportunities that may be available including any funding options they may be entitled to
• To work with employers, training providers and other agencies to strengthen the service we provide to our customers
• To assist customers to produce a realistic action plan leading back to work, including considering obstacles to the successful achievement of the plan and how to overcome them
• To improve life skills of customers by encouraging and valuing their contribution and establishing an atmosphere of trust and understanding
• Is prepared to work flexibly to meet the needs of the contract, such as evenings and weekends, and including any necessary travel and overnight stays
• Accountable for own professional development and undertake necessary training as identified in the Performance Review process.

Other Responsibilities

• Be conversant and ensure full compliance of all company policies, procedures, and statutory requirements with particular reference to Health & Safety (including Safeguarding), The Prevent strategy, Equality / Diversity, ‘Access for All’, Discipline and Grievance
• Ensure, where appropriate, premises are kept in good order, maintaining compliance with statutory requirements
• Be prepared to work at other locations / contracts to share good practice and cover absence as necessary
• Prepare, deliver, or participate in any appropriate learning or development programmes or courses as required by the company; this includes any staff meetings
• To maintain continual professional development
• To carry out all duties and responsibilities, whether specified above or otherwise, in a manner that will at all times promote and support the company’s objective of achieving continuous quality improvement in all aspects of its business
• To undertake any other duties in line with the company business needs.

Equality & Diversity

We are committed to promoting equality of opportunity for all and we value the diversity of
our staff and customers and strive to create positive working relationships, so that everyone
can work to the best of their abilities, free from discrimination, prejudice, harassment, or
victimisation. Everyone has a contribution to make, and our services can be improved by
harnessing the skills and contributions from customers, staff, and the community.

We welcome applicants with lived experience and encourage applications that reflect
the relevance to the post.

Successful candidates will be subject to references and DBS check.

The attached job description has been agreed by the post holder as an accurate reflection of
the roles and responsibilities of the post.

Person Specification
Education & Qualifications:
Essential –

• Level 2 English and Maths as a minimum
• Minimum of Level 4 qualification in Careers, Information, Advice and Guidance.
• Overseas equivalent qualifications will be accepted.

Desirable –

• Relevant Degree and/or Post-Graduate Diploma

How Assessed –

• Application, Certificates and Assessment.

Knowledge & Experience:
Essential –

• A commitment to Equality, Diversity, Inclusivity and ‘Access for All’
• Ability to organise own workload and maintain detailed records/reports
• Experience of successfully achieving deadlines and working without close supervision
• Experience delivering one-to-one careers advice including information advice and guidance
• A good working knowledge of the local labour market in the specified geographical locations.

Desirable

• At least 2 years’ experience in a similar role.

How Assessed –

• Application and interview.

Skills & Abilities:
Essential –

• Excellent communication skills (written and verbal)
• Ability to achieve performance targets
• The ability to work autonomously and manage your own caseload
• Organisational and problem-solving skills
• Excellent organisational skills to manage customers and associated paperwork
• Ability to motivate and build a rapport with people
• Ability to build a productive working relationship with customers in a short space of time
• Excellent interpersonal skills with the ability to work independently.

How Assessed –

• Application and interview.

Personal Qualities:
Essential –

• Strong motivational skills
• Target orientated
• Flexibility
• Full, UK driving licence with access to own vehicle for business use

How Assessed –

• Interview and references.

Please click on Apply Now and email iyour CV and covering letter.

Closing date for applications: 15th May 2024

Salary: £26,000 and £28,000 pa

Apply Now

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