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Guest Services Assistant

Cheltenham

A bonus of £250 will be paid after 3 months service and also 6 months service

We are looking for a confident communicator with a passion for customer service and exceeding guest expectations.  Previous experience not necessary as full training will be given.

Please note – this position requires a mixture of daytimes, weekend and late evenings, making flexibility a key requirement.

Key Tasks

As Guest Services Assistant you will undertake a number of tasks. These include:

• Work with the Front Office Desk actioning administration work surrounding guest requests
• Escort guests and luggage to rooms
• Book transport or make external bookings or arrange trips for guests
• Serve refreshments
• Ensure the grounds are kept tidy, free from rubbish and outside furniture is set up correctly
• Be responsible for ensuring that guests have a memorable experience
• You should strive to deliver exceptionally high standards of customer care and ensure that all guests receive prompt attention and in a professional manner.

Candidate Requirements

• Excellent organisational and time management skills and impeccable attention to detail
• Ability to work under pressure, whilst maintaining a positive and can-do attitude;
• Guest focused with a genuine passion for delivering sensational service
• Excellent spoken English and have immaculate presentation skills

What we offer you:

• Paid Breaks
• Paid Overtime
• Estimated Annual Service Charge of up to £1,500 dependant on hours worked (paid monthly and non-contractual)
• Staff Rates at 50 prestigious properties within the Pride Of Britain Hotels group
• Amazing discounts on food, drink and accommodation throughout the Michels & Taylor group
• Excellent rates for friends and family at Ellenborough Park and hotels within the Michels & Taylor group
• Discounts on Spa Treatments and Spa Products
• Long Service Awards
• Regular Social Events
• Refer a Friend Incentive Scheme
• Investment in Training and ongoing Professional Development
• Meals on Duty
• Free on site Parking

Between the Cotswold’s highest point and the stunning green gallops of Cheltenham’s world famous racecourse, our luxury 5* hotel in the Cotswolds is steeped in history and offers 90 acres of rustic countryside.

For the opportunity to be part of an outstanding team, passionate about guest experiences please apply attaching a copy of your CV and confirming which position you would like to be considered for.

Ellenborough Park cannot offer any Live-In accommodation and In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Due to the high volume of applicants we will only respond to candidates with suitable experience.

Salary: £11.66 per hour

Hours Per Week: 40

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