Job Details (Back to Job List)
Click here to receive a daily email with new jobs from the 'Management Quality' category? (If you are already using this service but have been logged out, simply click here, re-enter your details and we'll email you a login link.)
Contact Information:
Probo Medical
Mount Court
Edison Close
Waterwells Business Park
Gloucester
Gloucestershire
GL2 2FN
Email yourself a copy of this job
Click here to see all adverts from Probo Medical
Click here to receive a daily email with new jobs from the 'Management Quality' category?
Quality & Compliance Administrator
Gloucester
Reporting to: Business Services Manager
Job Summary:
Reporting to the Business Services Manager, the Quality and Compliance Administrator will be responsible for supporting the effective upkeep, effectiveness and revision of our Quality Management System and ISO accreditations.
Duties will be varied but will include; alteration, revision and reissuing of QMS documents; reviewing requests for changes to strengthen and enhance company quality. Maintaining the Approved Supplier List, assisting with investigations of non-conformances and complaints, investigate and inform KPI’s regarding supplier performance and RMA’s. Assist with data processing and gathering for our Environmental ISO and Carbon Reporting. The role will also include maintaining calibration of measuring and testing devices company wide, including the forward scheduling of external calibrations and ensuring that engineers are never using uncalibrated equipment. Other administration duties within the Business Services Department as and when required.
Key Accountabilities:
- Answering some phone calls, taking messages, and connecting calls to the relevant department
- Revising, updating and re-issuing of Quality Management System (QMS) documents.
- Assist with the construction and real time maintenance of the Approved Supplier List (ASL)
- Assisting with internal and external audits of our QMS and ISO certifications. (ISO 9001:2015, ISO 14001:2015 and ISO 13485:2016)
- Assist with the investigation of customer complaints, produce Corrective Action Reports (CAR’s) and input into CORE software package.
- Schedule and administer the Calibration of all measurement equipment and produce status reports as required.
- Alongside the Business Services Manager, carry out random spot checks to ensure that correct processes are being adhered to at all times.
- Data gathering and reporting for our environmental certification (ISO 14001:2015) and our Carbon Reduction Plan (CRP).
- Input new calibration equipment onto the company CRM “Salesforce” and produce reports where necessary.
- Ensuring compliance records and information is always available on the company’s Sharepoint database to all staff.
- To undertake other duties related to the nature of the job and its level of responsibility.
- Ensure that the companies Document Register is always up to date and all previous revisions remain available for inspection.
Monitoring and ongoing development of outcomes
As part of an annual appraisal, outcome-based targets will be developed in conjunction with the post holder and will supplement this job profile. The job profile will be subject to regular review and the company reserves its right to amend or add to the accountabilities listed above.
The ideal candidate will have...
Experience
- Relevant administrative experience for the role, including using appropriate Microsoft systems.
- Experience working in an environment where complete accuracy and superb record keeping is critical
- Experience of working as part of a team
- Experience of working with internal and external customers and suppliers
- Experience of working to deadlines, sometimes within a high pressure environment
Knowledge, Skills and Understanding
- Excellent communication skills, both written and verbal
- Good level of IT skills, with experiencing of using all Microsoft packages
- Good time management skills
- Knowledge of “Salesforce” CRM would be an advantage, though not essential as full training will be given
Behavioural attributes
- Ability to manage own workload and work on own initiative.
- Ability to deal with conflicting priorities and meet the demands of working in a busy office.
- Flexible and adaptable
- Eager to learn
- Attention to detail.
- Superb organisational skills
Education & Qualifications
Essential
- Educated to GCSE level in Mathematics and English to Grade C or above (or equivalent)
Desirable
- NVQ 3 or higher in a relevant data critical specialism
- ISO relevant experience or qualification
If you are interested, please send on a current CV to our HR Manager by clicking on Apply Now or to find out more, please look at our website or find us on LinkedIn
Salary: £26,000 pa
Be the First to Apply for Jobs Like This
Browse More Jobs from the "Management Quality" Category
Newsletter
To sign up up for GlosJobs weekly newsletter, please click here.