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Contact Information:
B&M Stores
Unit 1 Kingsditch Retail Park
Tewkesbury Rd
Cheltenham
Gloucestershire
GL51 9PX
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Customer Service Manager
Cheltenham
Salary:£25,459
Closing Date:23 Nov 2024
Vacancy Type:Full Time
Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? Well, look no further...
We are currently recruiting for a Customer Service Manager to join our store team in Cheltenham!
This is a full time role and being flexible with your working pattern will be essential.
About the Role
As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.
You will also:
Drive your team to deliver personable, polite and prompt service in the checkout area
Act as a role model, displaying exceptional service to our customers
Be highly visible and approachable to customers and your colleagues
Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
Ensure compliance of company stock control procedures within the appropriate timelines
Ensure company property, cash and stock are secure at all times
Play a vital part in continuing to make our stores a fun place to work!
About You
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
It is essential that applicants have the following:
Experience of managing a small to medium sized team, in a fast-paced retail environment
Strong numerical and problem solving skills
A flexible approach and a ‘can do’ attitude
The ability to think on your feet
Why B&M?
At B&M, we're not just any retailer. We're one of the fastest-growing in the UK, with over 720 stores and an exciting plan for new openings in 2024. Joining us means you can be a part of an extraordinary journey. But it's not just our rapid expansion that sets us apart; it's our unwavering commitment to our people. Our growth is huge and is showing no signs of slowing down…and with that, the possibilities for you are endless!
What We Offer:
Job stability and a clear path for your career progression and internal development
Amazing on the job training
10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy!
Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
Wellbeing support & guidance through our Employee Assistance Programme
A stable & permanent 40 hour contract
Ready to join the B&M journey and excel your career? Our roles don’t tend to be around for long, so apply now to avoid disappointment!
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
To apply, please click on button below. You may need to 'Search and Apply' using relevant search criteria and the correct branch location. We do our best to keep our website as up to date as possible but if the advertiser is no longer advertising the role, you will not be able to apply. Please do not hesitate to let us know if this is the case. Please state you saw this advert on GlosJobs when applying.
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