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CLIENT & COMPLIANCE TEAM LEADER

Stroud

WSP Solicitors are a growing, Gloucestershire based legal practice, with offices in Stroud, and
Gloucester. The business has been providing legal services to the people of Gloucestershire for over
260 years. WSP specialise in a vast range of personal and commercial law.

WSP Solicitors are:

• Committed to the development of our staff.
• Focused on improving our technology and the ease of access to legal services, for our clients.
• Dedicated to building a positive, strong and inclusive working culture within the business.

What is on offer?

• Being a part of an exciting, growing business who truly put clients first.
• The opportunity to have a hybrid-style, flexible working pattern, based between the office and home.
• The ability to develop yourself professionally through internal and external training. We invest in you, if you invest in us!
• 24 days of annual leave plus Bank Holidays
• A variety of employee benefits including:

          o Life Assurance
          o Corporate Health Care Plan
          o Employee Assistance Programme
          o Bonus Scheme
          o Free Car Parking
          o Staff Incentive Scheme
          o Christmas Saving Club
          o Various Staff discounts / Concessions
          o Opticians Scheme

The Role

We are seeking a proactive and detail-oriented Client & Compliance Team Leader to support the
firm’s Practice Manager in managing compliance, accreditation, and practice management functions.

You will assist in the firm's compliance activities, manage the central compliance team, and ensure
that the firm adheres to required regulations and industry standards.

Practice Management Support:

• Assist the Practice Manager with firm-wide compliance and accreditation management including:

          o Manage memberships and renewals
          o Update and maintain the firm’s policies and procedures.
          o Provide support for regulated audits and ensure compliance with industry standards.

• Assist with risk management, including handling claims and complaints.
• Support IT, telephony, building maintenance, and statutory requirements.
• Contribute to project delivery and other practice management activities.
• Oversee and manage the Administration Team.

Central Compliance Team Management:

• Line manage and supervise the Client & Compliance Assistants, ensuring their workflow is efficiently managed.
• Ensure the team is adequately trained and proficient in compliance duties.
• Manage client onboarding, ensuring proper documentation is in place.
• Assist in compliance checks such as AML (Anti-Money Laundering) procedures, conflict searches, and source of funds verification.
• Handle the scheduling of deeds and actioning will requests as per firm procedures.
• Follow up on client enquiries and quotes, including calls and emails.
• Support with scanning, copying, and archiving of documents.
• Manage the practice management inbox, prioritising and resolving queries, escalating issues when needed.

Your Experience & Technical Ability

• Strong experience in practice management, compliance, or similar roles.
• Familiarity with legal accreditations and standards (Lexcel, WIQS, CQS).
• Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities.
• Strong leadership and people management skills.
• Ability to work effectively under pressure and meet deadlines.
• Excellent communication and interpersonal skills.
• Confident, proactive, team focussed,
• Flexible and adaptable to change whilst providing care and attention to help deliver the best service to our clients.
• IT proficient with experience in using MS Office Suite (Word, Excel, Outlook) and proficiency in using case management systems.

Please refer to the Job Analysis on our website for further information.

What’s next?

This role offers a great opportunity to contribute to the smooth running and compliance of a thriving
legal practice while managing a dedicated team. If you're looking for a diverse role with leadership
responsibilities and a chance to develop further in legal practice management, we would love to
hear from you! Please send a covering letter detailing your current salary and salary expectations
along with your CV, quoting the job reference 0225/CCTL by clicking on Apply Now.

“WSP Solicitors is an equal opportunities employer”.

NO AGENCIES

Apply Now

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