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Contact Information:
TBS Engineering
Hurricane Road
Gloucester Business Park
Brockworth
Gloucester
Gloucestershire
GL3 4AQ
Tel: 01242 229610
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IT Technical Support Engineer
Gloucester
Background:
TBS Engineering stands at the forefront of international product design, engineering, and manufacturing, specialising in automated machinery for the world's largest OEM battery manufacturers. With a global presence spanning the United Kingdom, United States, Mexico, Canada, India, and China, our dynamic team of over 200 professionals is committed to delivering cutting-edge solutions.
Role Overview:
This position, reporting to the Group IT Manager, is suited to an IT graduate or an individual with 1-2 years of experience in an IT support capacity. As a crucial member of our small but impactful team, you will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of IT systems across our entire organisation.
Key Responsibilities:
- Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software.
- Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, mobile devices, and other necessary equipment.
- Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly.
- Testing disaster recovery procedures to ensure business continuity.
- Assisting with the company’s digital road map, including AI integration and AR/VR applications.
- Assisting with ad-hoc project work for the Group IT department.
- Occasional overseas travel to international sites may be required.
Ideal Candidate Profile:
We are seeking a passionate and driven individual with a genuine excitement for IT. The ideal candidate is reliable, efficient, and well-organised, demonstrating excellent communication skills. The ability to analyse problems swiftly and skilfully, coupled with patience and perseverance, is essential for success in this role.
TBS Culture & Benefits
In addition to our competitive salary offerings, we deeply value our team members and prioritise their well-being by providing a work environment where our employees can not only excel but also thrive.
Our commitment to our employees encompasses a comprehensive package of supplementary benefits, including a company pension plan, group life assurance, group income protection, generous annual leave, employee incentive plan, private medical insurance, and newly outlined flexible working options which sets us apart from others within our region.
At TBS Engineering, our employees are the core of our organisation, serving as the driving force behind our achievements. This is why we place a strong emphasis on offering substantial opportunities for professional growth and development. We are dedicated to enhancing skills and promoting versatility among our team members within a dynamic and engaging workplace.
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