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Contact Information:
Rosebank Health
153b Stroud Road
Gloucester
Gloucestershire
GL1 5JQ
Tel: 01452 543000
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Reception Supervisor
Gloucester
An exciting opportunity has arisen to work as part of our reception management team at Rosebank Health as a Reception Supervisor.
The Reception Supervisor role is to support other members of the reception management team in the efficient and effective running of the day-to-day delivery of patient services to our patients at the Practice. The post holder will be responsible for implementing agreed Practice policies and ensure the quality and efficiency of the service we offer. They will also be responsible for managing a team of receptionists and ensuring their development.
There will be a lot of patient contact and you will need good interpersonal skills patience and diplomacy. You will need to work and think clearly under pressure with competing distractions. You will also need to be committed to enhancing the experience of our patients and visitors and be good at problem solving.
About you
You will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. You will have good written and verbal communication skills and strong organisational and time management skills. You will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families, and carers with high quality support.
The role of a Reception Supervisor will require the post holder to provide an enhanced patient navigation service, above and beyond the patient navigation currently carried out by our reception team. This is a hands-on role with the emphasis on staff coaching, training and management to ensure the reception team maintain a professional manner, at all times. You will need to follow the surgery’s systems, policies, and procedures carefully and ensure that you always maintain patient confidentiality.
Full training will be provided.
The Reception Supervisor role is 37.5 hours per week and the successful applicant will need to be prepared to work at all four surgery sites.
There will be opportunities for development and progression within the surgery.
Rate of pay is dependent upon experience.
Please click on Apply Now and email your CV and covering letter.
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